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Language Access at DCWP
NYC Department of Consumer and Worker Protection (DCWP) believes that limited English proficiency (LEP) should not be a hindrance to accessing the services and information the Agency provides. Without language access services, consumers would not be able to file complaints or know their consumer rights; business owners would not be able to navigate the DCWP rules and regulations that govern commerce and the workplace in New York City, nor would they be able to apply for a DCWP license; and workers would not be able to make inquiries and file complaints. DCWP’s language access implementation plan is intended to help staff provide excellent service to ensure meaningful language access for our customers. To ensure meaningful language access, DCWP:
DCWP’s language access implementation plan describes how DCWP intends to provide language access services. DCWP has a Language Access Coordinator (LAC) who will facilitate the implementation of the language access plan Agencywide and serve as a resource to the Agency on all language access issues.
DCWP's Language Access Implementation Plan
The Language Access Implementation Plan explains how DCWP will provide language access services to people who have limited English proficiency. It outlines our policies, procedures, and resources for ensuring meaningful access to our program and services. DCWP's Language Access Implementation Plan has been last updated on June 28, 2024.
Contact DCWP's Language Access Coordinator
If you have any questions or concerns about getting translation and interpretation services at DCWP, please contact DCWP's Language Access Coordinator:
Kristen Johnson
DCWP Language Access Coordinator
LanguageAccess@dcwp.nyc.gov
How to File Language Access Complaints?
You can file a complaint if you did not receive service from DCWP, because of the language you speak. You can file a complaint anonymously and regardless of your immigration status.
You are not required to leave your name, if you want to be anonymous.
You can file complaints by:
It helps if you can provide this information:
Google Translate Disclaimer
DCWP's website is provided in English. However, the "Google Translate" option may assist you in reading it in other languages. Please note that “Google Translate” cannot translate all types of documents, and it should not be relied upon for vital information. DCWP does not guarantee the accuracy of the translation provided by this tool.
For more information or to file a complaint, contact:
Kristen Johnson
DCWP Language Access Coordinator
LanguageAccess@dcwp.nyc.gov