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Bus Rapid Transit is a joint project of DOT and MTA New York City Transit (NYCT). Like other bus service, Select Bus Service (SBS) is operated by NYCT. If you have questions or comments about SBS service, including bus service, fare collection machines and fare enforcement, or general MTA issues (Metrocard, subway, bus, etc) please contact NYCT or to call MTA Customer Service at 718-330-1234.

Please use the form below to submit questions or comments to the NYC Department of Transportation about Bus Rapid Transit in New York City. If you have comments/concerns about other DOT-related topics please use the agency contact page so we can reply promptly.