The Office of Policy provides administration guidance and spearheads new projects and initiatives within the TLC. They work closely with the Office of the Commissioner to ensure the agency fulfills its mission while monitoring current events in the industry, both in New York City and other cities and countries. Policy manages and conducts large research projects and pilot programs, such as FHV Accessibility and the Flexible Fare Pilot. Policy research focuses on the core areas of TLC’s regulatory power—ensuring safety, accessibility, and accountability—utilizing taxi and for-hire vehicle trip data and administrative data on drivers and vehicles.
The Office of Community Affairs (OCA) is the Taxi and Limousine Commission’s primary public-facing unit. The office works to answer non-licensing-related correspondence, interfaces with elected officials and sister city agencies, and provides language access services to the agency. Importantly, the team works closely with the Office of Policy to keep licensees, industry stakeholders, and the riding public groups up to date on agency rules and initiatives.
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