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Supportive Housing Navigation Tools
These new Supportive Housing Navigation materials have been developed for clients seeking permanent supportive housing, and staff assisting them. Materials were developed with support from a HUD technical assistance team based on input from clients and providers and with oversight from a city core team comprised of DSS, HRA, DHS, and HPD staff.
- Supportive Housing Provider Referral Guide - For staff, provides a table with contacts for re-renting units.
- Supportive Housing Brochure - A brochure to support staff working with clients who are seeking to gain more understanding of Supportive Housing.
- Guide to Supportive Housing - For clients who may be eligible and are applying for permanent supportive housing, along with case managers and other staff who help clients navigate through this process. The guide includes a basic overview of the permanent supportive housing application and placement process via CAPS, including general timelines and practical tips.
- Quick Guide to Supportive Housing for Clients - Oriented to clients, provides a high-level overview of the five basic stages in the CAPS process, including important “to-do” items and tips for clients.
- Frequently Asked Questions (FAQs) for Clients - For clients, addressing some of the most common questions around supportive housing application, determination and placement processes.
- Frequently Asked Questions (FAQs) for Service Providers - or staff assisting clients, also addressing common questions.
Guidance Documents for Supportive Housing Providers and Property Managers - Below are guidance documents jointly issued by HRA, DoHMH, and HPD. These documents clarify the City’s expectations for processes and policies related to referral, intake, admissions, and transfers to City-funded supportive housing projects.