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For a comprehensive guide to government services and resources in NYC, call 311 or visit 311 online.
If you are currently experiencing homelessness:
Runaway and Homeless Youth Services
Department of Veteran Services
If you are experiencing unsheltered homelessness and living on the streets or subway, you can get help at drop-in centers.
The Department of Homeless Services (DHS) homeless shelter system provides temporary, emergency shelter. If you are a homeless family, a single pregnant woman, or a single adult, you can apply to enter the shelter system at an intake center.
The New York City Department of Youth and Community Development (DYCD) funds services for Runaway & Homeless Youth that include Drop-in Centers, Crisis Services Programs, Transitional Independent Living programs, and Street Outreach and Referral Services.
NYC Department of Veterans' Services (DVS), in addition to moving veterans experiencing homelessness into supportive and permanent housing, connects all veterans to the housing services that are right for them.
If you are at risk of homelessness or need other resources:
The Homelessness Prevention Administration (HPA) works tirelessly to keep New Yorkers in their homes. HPA works with the Department of Homeless Services (DHS), the NYC Housing Authority (NYCHA) and many other organizations and City agencies to prevent homelessness and assist families and individuals in need in maintaining stable, affordable housing in their communities.
Within the Homelessness Prevention Administration are the Housing and Homeless Services/Initiatives Division, the Rental Assistance Program, the Office of Civil Justice, and the Early Intervention Outreach Team, all of which are vital partners in assisting New Yorkers in need.
If you are a survivor of domestic or gender-based violence:
NYC HOPE can connect you to resources to help you or a loved one experiencing dating, domestic, or gender-based violence.
If you would like to share an issue or concern regarding DHS services:
The DHS Office of the Ombudsman is responsible for:
- Providing information and education on homeless services
- Providing a supportive client experience through effective and compassionate listening, and timely client-focused case management
- Providing general information about ways to contact other City agencies and community services
- Addressing unresolved grievances or dissatisfied outcomes
- Evaluating and investigating client grievances
- Mediation
- Strategic data tracking and recommendations to DHS management