CAPS User Guides

Human Resources Administration (HRA) launched the new Coordinated Assessment & Placement System (CAPS) on October 26. CAPS is the re-design of the PACT system and was established to better incorporate the U.S. Department of Housing and Urban Development (HUD) requirements for Coordinated Entry in NYC. CAPS is a web-based platform that contains the Coordinated Assessment Survey and the NYC Supportive Housing Application.

Training guides for all modules will be in the new system under Information/Training and are also posted below.

CAPS Training Materials

Additional Materials

If you have any questions on above, please contact HRA user support email at

In case you experience issues logging into CAPS, please contact HRA Security Administration by Emailing and follow instructions below:
• Use your work email address and include signature with your full name and work location
• Provide your User ID
• Provide a phone number that can receive Text message. The admin will send the new password via SMS text message
• Include you need to log into CAPS
• Include the error message when attempting to log in