Agency Indicators Report - Fiscal Year 2023

The Department of City Planning (DCP) promotes housing production and affordability, fosters economic development by coordinating investments in infrastructure and services, and supports resilient and sustainable communities across the five boroughs for a more equitable New York City. Under the “Housing New York: A Five-Borough, Ten Year Plan,” DCP is leading coordinated, ground-up neighborhood planning studies and advancing regulatory changes—including mandatory inclusionary housing in newly rezoned areas— to promote more economically diverse communities and housing opportunities for all New Yorkers. In addition, DCP is committed to expanding public access to planning resources including land use, housing, and population data through its online Community Portal, and supports New Yorkers' informed participation in neighborhood planning and land use review processes.

The NYC Department of Consumer and Worker Protection (DCWP)—formerly the Department of Consumer Affairs (DCA)—licenses, inspects, and educates businesses; assists and informs consumers; and offers free financial counseling and safe banking products to New Yorkers. DCWP licenses approximately 80,000 businesses in 55 different industries. The DCWP also enforces New York City's Consumer Protection, Paid Sick Leave, and Commuter Benefits laws, as well as other related business laws throughout New York City.

DCWP uses a variety of tools to help New Yorkers understand their rights and responsibilities, including door-to-door outreach, industry-wide trainings and partnerships with numerous community-based service and advocacy organizations. DCWP's public-facing materials, including informational brochures, outdoor, print, and radio advertising, are available in multiple languages and demonstrate the agency's commitment to serving the needs of all of our City's residents.

The Department of Design and Construction (DDC) is the City's primary capital construction project manager. In supporting Mayor de Blasio's long-term vision of growth, sustainability, resiliency, equity and healthy living, DDC provides communities with new or renovated public buildings such as such as firehouses, libraries, police precincts, and new or upgraded roads, sewers and water mains in all five boroughs. To manage this $13 billion portfolio, DDC partners with other City agencies, architects and consultants, whose experience bring efficient, innovative and environmentally-conscious design and construction strategies to City projects. DDC also reaches thousands of public school students with interactive programming through its STEAM education initiative.

The Department of Environmental Protection (DEP) is responsible for managing and conserving the water supply for more than 8.5 million people in New York City and 1 million upstate New Yorkers. DEP distributes more than one billion gallons of clean drinking water and collects 1.3 billion gallons of wastewater on a daily basis through a vast network of pipes, regulators, and pumping stations. DEP's work is critical to the continued remediation of New York's waterways and ensures the harbor continues to be a safe place for recreation for New Yorkers. In order to protect water coming in and out of the City, DEP oversees one of the largest capital construction programs in the region, which includes new water tunnels from upstate reservoirs and new treatment plants. DEP is also responsible for reducing air, noise, and hazardous materials pollution. DEP is unique because it is the only Construction agency that does work in upstate New York, serving more than 70 upstate communities in counties such as Ulster, Orange, Putnam and Westchester. DEP performs an essential service for all residents, by protecting their health and the environment.

The Department of Homeless Services (DHS) works to prevent homelessness before it occurs, address street homelessness and assist homeless New Yorkers in transitioning from shelter and the street to permanent housing. DHS collaborates with not-for profit partners to provide temporary shelter and services that homeless New Yorkers need to achieve and maintain housing permanency. In April 2016 Mayor de Blasio announced a major restructuring of homeless services in New York City, followed by the release of a comprehensive plan in February 2017 to turn the tide on homelessness, neighborhood by neighborhood. The plan's guiding principle is community and people first; giving homeless New Yorkers, who come from every community across the five boroughs, the opportunity to be sheltered closer to their support networks and anchors of life in the communities they called home in order to more quickly stabilize their lives. Learn more about how DHS is turning the tide on homelessness, neighborhood by neighborhood, at nyc.gov/tide.

The Department of Buildings (DOB) ensures the safe and lawful use of more than a million buildings and properties in the City by enforcing the City's Building Code, Electrical Code, Zoning Resolutions, certain New York State Labor Laws and the New York State Multiple Dwelling Law. DOB's main activities include performing plan examinations, issuing construction permits, inspecting properties, and licensing tradespeople.

The Department of Correction (DOC) provides for the care, custody, and control of persons accused of crimes or convicted and sentenced to up to one year of jail time. DOC operates 11 inmate facilities; eight of which are located on Rikers Island. In addition, DOC operates two hospital prison wards and court holding facilities in Criminal, Supreme, and Family Courts in each borough.

The New York City Department of Education (DOE) is the largest school district in the U.S. and is responsible for educating 1.1 million students in over 1,800 public schools. The DOE is committed to working collaboratively with parents, families, educators, and communities to improve student achievement and ensure that every child graduates from high school prepared for college, a career, and a future as a productive adult.

The Department of Finance (DOF) oversees and administers the tax and revenue laws of the City fairly, efficiently, and transparently; receives and accounts for City revenues; and provides exceptional customer service to taxpayers.

The Department of Health and Mental Hygiene (DOHMH) protects and promotes the health and well-being of all New Yorkers. The Department engages with communities to develop and implement robust public health programming and policy recommendations, enforces health regulations, responds to public health emergencies, and provides limited direct health services.

The Department of Investigation (DOI) is responsible for the investigation and referral of criminal prosecution of cases involving fraud, corruption, and unethical conduct among all persons and entities that receive City funds, including the City's more than 300,000 employees and contractors. DOI is also charged with studying agency procedures to identify corruption risks and recommending improvements to reduce the City's vulnerability to fraud, waste, and corruption. In addition, DOI conducts investigations into the backgrounds of persons selected to work in decision-making or sensitive City jobs and checks on those who are awarded contracts with the City to determine if they are suited to serve the public trust.

The Department of Probation (DOP) is responsible for the supervising clients on probation throughout the five boroughs. DOP helps build stronger and safer communities by working with and supervising people on probation, fostering positive change in their decision-making and behavior, and expanding opportunities for them to move out of the criminal and juvenile justice systems through meaningful education, employment, health services, family engagement and civic participation.

The Department of Records and Information Services (DORIS) preserves and provides access to the historical and contemporary records of New York City government both online and in-person at the Municipal Library, Archives and Visitor Center. DORIS operates record storage facilities in two locations with a combined capacity of 738,000 cubic feet, and provides records management services to 50 City agencies, ten courts, and the five district attorneys' offices. Visitors to its website can view 900,000 historical photographs and more than 12,000 reports and publications issued by City government agencies. The collection includes more than 10 million historical vital records essential for family history research and a photograph of every house and building in the City since approximately 1940.

The Department of Transportation (DOT) works to provide safe and efficient movement of people and goods in the City. DOT's work improves traffic mobility, reduces congestion throughout the City, and rehabilitates and maintains the City's transportation infrastructure including bridges, tunnels, streets, sidewalks, and highways. DOT also encourages the use of mass transit and sustainable transportation, and conducts traffic safety programs, such as the Vision Zero initiative to reduce fatalities and serious injuries. Overall, DOT's work maintains and enhances the transportation infrastructure crucial to the City's economic vitality and quality of life for all City residents.

The Department of Parks and Recreation (NYC Parks) is the City agency responsible for the protection and care of more than 5,000 individual properties on over 30,000 acres. These range from large-scale properties like Central Park and Coney Island Beach, to small community gardens and greenstreets. NYC Parks also operates nearly 1,000 playgrounds, more than 800 athletic fields, 65 public pools and 51 recreational facilities, available to all New Yorkers citywide. NYC Parks also looks after 600,000 street trees, and two million more trees in parks.

The NYC Department of Sanitation is the world's largest sanitation department. DSNY collects more than 10,500 tons of residential and institutional garbage and 1,760 tons of the recyclables – each day. While efficiently managing solid waste and clearing litter or snow from 6,300 miles of streets, the Department is also a leader in environmentalism — committing to sending zero waste to landfills by 2030.

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.

DYCD supports New York City youth and their families by funding a wide range of high-quality youth and community development programs, including After School, Community Development, Family Support, Literacy Services, Youth Services, and Youth Workforce Development.

The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection and other critical public safety services to residents and visitors in the five boroughs. The Department also works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values. To that end, FDNY members are sworn to serve and protect life and property. FDNY not only responds to more than a million emergencies every year, its personnel also strive to prevent them by continually educating the public in fire, life safety and disaster preparedness, along with enforcing public safety codes.

The Department of Housing Preservation and Development (HPD) is the largest municipal housing improvement agency in the United States, developing and preserving affordable housing in thriving and diverse neighborhoods in every borough. HPD fulfills its mission by enforcing housing quality standards, financing affordable housing development, and preserving existing affordable housing. HPD also manages the City's affordable housing stock for the benefit of low and moderate income families. Additionally, HPD monitors and tracks incidents that result in mass displacement of residential and commercial tenants.

The Department of Social Services/Human Resources Administration (DSS/HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits, such as food assistance, employment services, and emergency rental assistance. As the largest municipal social services agency in the country, DSS/HRA helps more than 3 million New Yorkers through the administration of more than 12 major public assistance programs.

The Law Department represents the City, the Mayor, other elected officials, and the City's many agencies in all affirmative and defensive civil litigation, juvenile delinquency proceedings brought in Family Court, and Administrative Code enforcement proceedings brought in Criminal Court. The Law Department attorneys draft and review State and local legislation, real estate leases, contracts, and financial instruments for the sale of municipal bonds. The agency also provides legal counsel to City officials on a wide range of issues such as immigration, education, and environmental policy.

The Landmarks Preservation Commission (LPC) designates, regulates, and protects the City's architectural, historic, and cultural resources. This includes 1,412 individual landmarks and more than 36,000 properties in 144 historic districts and extensions. The Commission reviews applications to alter landmark structures, investigates complaints of illegal work, and initiates actions to compel compliance with the Landmarks Law.

The Mayor's Office of Criminal Justice (MOCJ) advises the Mayor and First Deputy Mayor on criminal justice policy, and is the Mayor's representative to the courts, district attorneys, public defenders, and state criminal justice agencies, among others. The office designs, deploys, and evaluates citywide strategies to drive down crime and recidivism, reduce unnecessary arrests and incarceration, and improve the criminal justice system's fairness.

The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that is dedicated to optimizing existing operations and transforming processes to make it easier to do business with the City.

NYC Emergency Management helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. It is staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.

The New York City Police Department (NYPD) is tasked with enforcing City and State laws, preserving the peace, and providing a safe environment for all New Yorkers. The NYPD accomplishes their mission through the deployment of more than 30,000 uniformed officers across 77 precincts, 12 transit bureaus, nine New York City Housing Authority (NYCHA) Police Service Areas, and in specialized units such as the Intelligence, Counterterrorism, Aviation, Marine, and Organized Crime Control.

The Office of Administrative Trials and Hearings (OATH) is New York City's central independent administrative law court, conducting approximately 300,000 administrative trials and hearings each year. The OATH Hearings Division is responsible for holding hearings on summonses that are issued by the City's various enforcement agencies for alleged violations.

The OATH Trials Division conducts trials on more complex administrative matters, such as civil servant disciplinary cases, contract disputes, zoning issues, car seizures by the police, and human rights and discrimination cases.

OATH also offers resources and training for City and State administrative law judges and hearing officers through its Administrative Judicial Institute and provides free mediation and conflict resolution services to all City agencies and their employees through its Center for Creative Conflict Resolution.

The Office of Technology and Innovation (OTI) is the technology core of New York City government, working with over 100 City offices and agencies to deliver the tech they need to serve and empower more than eight million New Yorkers every day. OTI's technology solutions support the agencies that help keep the five boroughs safe, strong, and vibrant. The department establishes the strategic direction for citywide IT operations and leverages the City's buying power to make it easier for City agencies to acquire IT goods and services through requirement contracts with vendors.

The Department of Small Business Services (SBS) is dedicated to providing direct assistance to business owners and fostering neighborhood development in commercial districts. SBS also links employers to a skilled and qualified workforce in New York City. Working in coordination with the Office of M/WBE and MOCS, SBS implements the M/WBE program to continue to promote diversity, fairness, and equity in the City's procurement processes.

The Taxi and Limousine Commission (TLC) is the agency responsible for licensing and regulating New York City's medallion taxicabs, for-hire vehicles, commuter vans, paratransit vehicles, and certain luxury limousines. TLC licenses and regulates more than 130,000 vehicles and approximately 180,000 drivers, and performs safety and emissions inspections of the 13,587 medallion taxicabs three times each year, as well as biennial inspections of all TLC-licensed For-Hire vehicles, making it the most active taxi and limousine licensing regulatory agency in the United States.