Financial Operations Service Desk

The DYCD Financial Operations Service Desk assists Community-Based Organizations (CBOs) with the following: 

• Agency Payment Unit inquiries, Budget Review and Risk Management matters, and Office of Accountability & Compliance (OAC) related questions (see list below) 
• DYCD Fiscal Policy 
• Program Expense Report Summary (PERS) claims, analyses, and reimbursement inquiries
• Technical Support for PERS submissions 
• YMS Fiscal Agent issues  

The Financial Operations Service Desk was established to provide customer service and financial support to the DYCD provider community. The Service Desk enables DYCD to respond more quickly to inquiries and to identify areas where additional technical assistance is needed.  

To better serve our providers and process requests quickly, please ensure you have a DYCD Connect account. Only you and registered members of your organization can submit tickets on our Service Desk. If you experience issues with DYCD Connect, please contact the DYCD Connect Help Center.  

All inquiries must be submitted through our Service Desk Portal. When you generate a ticket, your contract information will automatically populate to your DYCD Connect account. For organizations awaiting registration, please email budgetandfinancehelp@dycd.nyc.gov for support until you can enroll in DYCD Connect and access the Financial Operations Service Desk.  

The Service Desk can assist in the following areas (including, but not limited to):  

Agency Payment Unit 

• Emergency cash flow support 
• Payment Inquiries
• Program Expense Report Summary (PERS) and PASSPort Invoice processing and support 
• Provider registration - Contract and Amendment status and update 
• YMS Fiscal Agent assistance 
• CCMS Status Letter requests 
• Payee Information Portal assistance
• Contract Expense and Payment History Report Requests 
• EFT Enrollment Assistance 
• Funding Certification requests 
• Loan questions 
• Policy and Procedure guidance 
• Stop Payments/lost checks 
• Contract Liens / Holds (PAPS) 
• Provider address update questions  

Budget Review and Implementation of Contracts (BRICS)  

• Contract budget and modification inquiries  
• Copies of approved CCMS budgets
• Budget amendment inquiries
• Budget/modification rejection inquiries
• Indirect Rate inquiries
• Budget category allocation inquiries
• COLA inquiries  

Office of Accountability & Compliance (OAC)   

• Fiscal Agent exemptions 
• Audit Confirmations
• CFDA Federal Funding inquiries
• Check signature exemption requests
• Audit extensions
• Audit requests for PERS 

For PERS and invoice reimbursement inquiries, please allow one (1) business day for a response. For all other inquiries, you will receive a response within four (4) business days. Our office hours are Monday through Friday, 9 AM - 5 PM ET. Inquiries received outside of these hours will be addressed on the next business day.   

For insurance-related inquiries, please email DYCDInsurance@dycd.nyc.gov. 

If you have a question about one of the aforementioned areas, please submit a ticket to the Service Desk Portal. To ensure you receive all correspondence from the Service Desk, please create a DYCD Connect account to create, submit, and track all tickets for your organization.