Provider Reporting Interface and Secure Messenger (PRISM)

Providers should use PRISM to report diseases and conditions.

• A NYC.ID account is required to access PRISM. Sign up for a NYC.ID account.
• See the PRISM User Guide (PDF).
• Providers are encouraged to report online using PRISM. If necessary, cases can also be reported by mailing or faxing a completed Universal Reporting Form (PDF). Call 866-692-3641 for the appropriate fax number as they vary by disease or condition.

Cases of certain rare or highly infectious diseases and conditions, suspected outbreaks and emerging public health threats, must be reported to the Health Department immediately by calling the Provider Access Line (PAL) at 866-692-3641. Visit Reporting Disease and Conditions to learn which cases must be reported immediately and which must be reported within 24 hours.

Guidance for Providers

Getting Started

You must create a NYC.ID account to use PRISM. You cannot use NYCMED.

When you first log in, complete “My Profile” which saves multiple facility, laboratory, and provider entries. This will help you by pre-populating forms when you report cases.

Reporting Through PRISM

Use PRISM to report diseases, events, and conditions that do not require immediate reporting.

After you submit a report, you can download a PDF for your records using the “Download PDF” button on the PRISM home page. You will need to provide the record ID (URF ID), patient’s last name, and patient’s date of birth.

To edit a report after you submit it, use the “Make a Correction” button on the PRISM home page. You will need to provide the record ID (URF ID), patient’s last name, and patient’s date of birth.

Only the user who submitted a report can download it as a PDF or make a correction to it.

Note that your session on PRISM will time out after 60 minutes of inactivity. The application will save any entered data before timing out. However, extended periods of inactivity may result in the loss of unsaved data.

Immediate Consultation and Reporting

For immediate consultation and to report suspected or confirmed cases of diseases that require immediate notification, call the Provider Access Line at 866-692-3641 or 347-396-7995.

Note that you may be required to complete an online report after calling the Provider Access Line.

Assistance

For technical issues, call the HelpDesk at 212-766-4357. For after-hours support (after 5 p.m. Monday through Friday and on weekends), email HelpDesk@health.nyc.gov.

For non-urgent questions, email diseasereporting@health.nyc.gov or review the PRISM User Guide (PDF).

Additional Resources

• Watch: PRISM Webinar