Overdue Water & Sewer Charges

To avoid water and/or sewer service termination, you must either pay your outstanding account balance in full or enter into a payment agreement with a 25% down payment. If a payment is not received and posted before the termination date, your service will be terminated.

If you have questions about how to avoid service termination, please contact 718-595-7890 or email collectionsunit@dep.nyc.gov. You can also discuss your options in-person at one of our Borough Offices.

If you are not already in a payment agreement, you can enter into an agreement with DEP which requires at least a 25% down payment. If you default on the agreement, your service may be terminated. Only the owner of the property or a representative who has the power of attorney or a notarized letter of authorization (LOA) from the owner can enter into a payment agreement.

You may be eligible to stop the water shutoff if you have a significant medical condition, are 62 years of age or older, disabled, or have children under 6 years of age living in the household. To claim an eligible exemption or enter into a payment agreement, contact DEP’s Collections Unit at 718-595-7890 Monday to Friday between 9am and 5pm.

To be considered for an exemption, please submit all relevant documentation to watershutoff@dep.nyc.gov. Households with occupants 62 and older may submit a copy of a valid, government-issued picture ID with proof of address. To claim exemption of a child under 6, a birth certificate or passport along with the parents’ valid ID and proof of address may be submitted. Medical conditions and disability claims can be supported with a doctor’s note.

Documentation being submitted must be for the owner or persons residing at the property in question. Proof other than what is listed above may be submitted for consideration to prove extenuating circumstances.

If you are approved for water shut off exemption, we can be flexible in the ways we assist you in resolving your delinquent account balance.

If you are concerned that you cannot afford to pay off the entire balance before the service termination date, please contact 718-595-7890 or email collectionsunit@dep.nyc.gov. You can also discuss your options in-person at one of our Borough Offices.

Property owners are responsible for notifying DEP when they purchase property in New York City or when their mailing address changes. As a property owner, you should be aware that DEP is providing water and sewer service to your property. You are legally responsible for paying those charges.

If you have questions about service termination and past bills, please contact 718-595-7890 or email collectionsunit@dep.nyc.gov. You can also discuss your options in-person at one of our Borough Offices.

You must pay in full or enter a payment agreement with a 25% down payment. You must pay with a certified bank check to restore your water and sewer service.

If you have questions about restoring your service after being terminated due to non-payment, please contact 718-595-7890 or email collectionsunit@dep.nyc.gov. You can also discuss your options in-person at one of our Borough Offices.

Please submit supporting documentation to watershutoff@dep.nyc.gov with the subject: “Shut Off Notice” for review and approval. If approved, you may be allowed to enter into a payment agreement with a lower than 25% down payment.

If you have questions, please contact 718-595-7890 or email collectionsunit@dep.nyc.gov. You can also discuss your options in-person at one of our Borough Offices.

Please notify your landlord immediately. DEP takes payments by phone, online, in person, and by mail. We cannot discuss the account with you if you do not have the required authorization.

If you have questions, please contact 718-595-7890 or email collectionsunit@dep.nyc.gov. You can also discuss your options in-person at one of our Borough Offices.

Please submit supporting documentation to watershutoff@dep.nyc.gov with the subject: “Shut Off Notice” with proof of address for review and approval and contact your landlord immediately.

If you have questions, please contact 718-595-7890 or email collectionsunit@dep.nyc.gov. You can also discuss your options in-person at one of our Borough Offices.

Please submit a copy of the death certificate and start to make payments to resolve the outstanding account balance. You will not be able to enter into a payment agreement with the NYC Water Board unless you have documentation from the courts authorizing you to do so.

If you have questions, please contact 718-595-7890 or email collectionsunit@dep.nyc.gov. You can also discuss your options in-person at one of our Borough Offices.

If you have received a Legal Referral Warning Notice, you should call 718-595-7000 to speak with a customer service representative or visit us in-person at one of our Borough Offices to learn about your payment options.

If you have a dispute with your bill and have received a Legal Referral Warning Notice, you should call 718-595-7000 to speak with a customer service representative or visit us in-person at one of our Borough Offices.

No. Unfortunately, once you receive that letter, you will need to contact the attorney at the phone number listed on the letter to make payment arrangements.

If you have questions, you should call 718-595-7000 to speak with a customer service representative or visit us in-person at one of our Borough Offices.

To verify that the attorney contacting you is working for DEP, and that DEP did refer your account for collection actions, you should call 718-595-7000 to speak with a customer service representative or visit us in-person at one of our Borough Offices.