Customer Service

Our borough offices and call center will hold extended office hours:

Borough offices hours May 12–16: 9am–7pm
Call center hours May 12–16: 8am–7pm; May 17: 9am–12pm

Regular hours will resume on May 19.

Our customer service representatives can help you look up your water and sewer account information, schedule service inspections, repairs, and permit requests, and help you understand your payment options. Take a look at our Billing FAQs for answers to common questions.

If you need plumbing work done at your property, you should hire a Licensed Master Plumber. If you would like to report discolored water, visit Report an Issue to learn about submitting your complaint to 311.

Get in Touch Online

If you sign up for a My DEP Account, you can make payments online, enroll in eBilling, and submit requests for meter inspections, billing disputes, and refunds. To learn about setting up your My DEP Account, view our Video Tutorials.

Login to My DEP Account

Submit your inquiry over email using our intake form.

Email Customer Service

Get in Touch By Phone

Call Center: 718-595-7000
Hours: Monday, 8am–7pm; Tuesday to Friday, 8am–6pm; Saturday, 9am–12pm*

Visit Our Borough Offices

Customers can receive in-person service at any Borough Office regardless of their borough of residence. Walk-in services are provided in the Bronx, Brooklyn, Manhattan and Staten Island, however to visit the Queens Borough Office, all customers must schedule an appointment by calling 718-595-3258.

Hours: Monday to Friday, 9am–5pm*
Locations:

Bronx: 1932 Arthur Avenue, 6^th Floor
Brooklyn: 250 Livingston Street, 8^th Floor
Manhattan: 55 West 125^th Street, 9^th Floor
Queens: 59-17 Junction Blvd, 9^th Floor. To be seen at this office, customers must schedule an appointment by calling 718-595-3258.
Staten Island: 60 Bay Street, 6^th Floor

*Our call center and borough offices close on certain holidays. View the list of Holiday Closures for 2025.