Customer Service

Our customer service representatives can help you set up a water and sewer account, look up your account information, schedule service inspections, repairs, and permit requests, and help you understand your payment options.

If you need plumbing work done at your property, you should hire a Licensed Master Plumber. If you would like to report brown water, a noisy neighbor, an open fire hydrant, or clogged catch basin, please visit Report an Issue to learn more about submitting your complaint to 311.

Call Center

  • Hours: Monday, 8am–7pm; Tuesday to Friday, 8am–6pm; Saturday, 9am–12pm*
  • Contact: Call 718-595-7000 or Email Customer Service

Borough Offices

  • Hours: Monday to Friday, 9am–5pm*
  • Locations:
    • Bronx: 1932 Arthur Avenue, 6th Floor
    • Brooklyn: 250 Livingston Street, 8th Floor
    • Manhattan: 55 West 125th Street, 9th Floor
    • Queens: 96-05 Horace Harding Exp., 1st Floor
    • Staten Island: 60 Bay Street, 6th Floor

*Our call center and borough offices close on certain holidays. View the list of Holiday Closures for 2023.