With more than 70,000 elevators in New York City, using an elevator is now a daily part of our lives. DOB’s Elevator Unit ensures the operational safety, reliable service and lawful use of elevators, and other related vertical transportation devices throughout New York City. The unit provides the public with prompt, accurate and transparent information on all elevator issues and procedures.
If you have concerns about the operation of the elevator in your building visit 311 Online. In the case of an emergency dial 911.
When your building owner fails to restore elevator service as ordered by DOB, and after a compliance period expires, the elevator condition is referred to NYC Housing Preservation & Development (HPD). HPD assesses the necessary actions that need to be taken based on why the elevator is inoperable. HPD may then hire an elevator repair company if the property owner is unwilling or unable to do so in a timely manner.
NOTE: HPD may also seek a judgement in Housing Court to order the owner to restore the service.
If HPD’s contractor performs work to repair the elevator, the expenses for the repair work are billed to the property owner. The City will bill the property through the Department of Finance for the cost of the emergency repair. If the owner fails to pay, the City will file a tax lien against the property.
IF THERE’S A FIRE, USE THE STAIRS.
Visit 311 Online if you are concerned about the operation of an elevator and dial 911 for life-threatening emergencies.