How to Make a Report

Anyone can make a report (and may do so anonymously), when they suspect child abuse or neglect. Find out how to report on this page. Get more information about child abuse and neglect.

For General Public
For Mandated Reporters

General Public

Call 311 in NYC or the New York State Central Register (SCR) directly at 1(800) 342-3720. If the child is in immediate danger, call 911.

When making a report, you will be asked for information to help identify and locate the child or parents/persons legally responsible for child, such as:

• Name and address of the child and family members.
• Child's age, sex, and primary language.
• Nature and extent of the child's injuries.
• Type of abuse or neglect, including knowledge of prior history of abuse or neglect of the child or siblings.
• Any additional information that may be helpful.

If the SCR believes the report warrants an investigation, the SCR will direct ACS to begin a child protective investigation.

Learn What Happens When You Make a Report

Mandated Reporters

Mandated reporters are certain professionals mandated by New York State law to report suspected child abuse and neglect to the state hotline, the New York State Central Register (SCR).

Who Are Mandated Reporters? (PDF)

Mandated Reporters should call 311 in NYC or call the SCR's Mandated Reporter hotline directly at 1(800) 635-1522. If the child is in immediate danger, call 911.

If the SCR believes the report warrants an investigation, the SCR will direct ACS to begin a child protective investigation..

After calling the SCR, mandated reporters must also submit a written report.

If you are a mandated reporter, follow these steps to complete the written report: Submit a signed mandated reporter form within 48 hours of making an oral report. Mail the completed form to the ACS Borough Office where the child resides.

Download the mandated reporter form (LDSS-2221A) or visit your local Child Protection Borough Office. Find your ACS Borough Office.

If you have questions about making a report or would like to follow-up with a report you made, visit the Mandated Reporter page.

Mandated Reporter Decision Tree (PDF)