Mayor Adams, NYPD Commissioner Tisch Expand Quality of Life Division to Continue Enhancing Public Safety, Community Trust

June 16, 2025

Video available at: https://youtu.be/a5Vs3-9nhP0

Expansion Includes All NYPD Precincts Across Five Boroughs, Starting in July and Continuing Through August

Pilot Precincts Yielded 7,500 Quality of Life Calls, Over 6,100 Summonses, and 357 Arrests in First 60 Days

Expansion Continues Effort to Strengthen Public Confidence by Addressing New Yorkers’ Everyday Concerns 

NEW YORK – New York City Mayor Eric Adams and New York City Police Department (NYPD) Commissioner Jessica S. Tisch today announced a citywide expansion of the NYPD’s Quality of Life Division — a strategic public safety initiative Mayor Adams and Commissioner Tisch launched in April 2025 to address everyday issues that impact New Yorkers’ sense of safety and well-being.

In the first 60 days of the pilot program — launched in the 13th, 40th, 60th, 75th, and 101st precincts, along with Police Service Area 1 — the NYPD responded to more than 7,500 emergency 911 and 311 quality-of-life calls, issued over 6,100 summonses, and made 357 arrests. During the same period, average 311 response times in those areas improved by more than 16 minutes. Building on those results, the NYPD will now expand Quality of Life Teams — or Q-Teams — to every precinct and public housing command in the five boroughs. The rollout will occur in two phases, beginning in July and continuing in August.

“Keeping New Yorkers safe and tackling quality-of-life issues has been our North Star since day one — that is why we launched the NYPD Quality of Life Division, and it’s why we’re expanding it across the city today,” said Mayor Adams. “The first 60 days of this pilot has been a resounding success; in just the six pilot commands, the Quality of Life Division has answered the call from our communities more than 7,500 times — handling thousands of 911 and 311 complaints, issuing over 6,100 summonses, making more than 350 arrests, and removing hundreds of illegally parked vehicles, illegal mopeds, and scooters. Today, we are continuing to sweep out crime and deliver on safety by expanding this program citywide because every New Yorker deserves to live in a neighborhood that is safe from gun violence, that has clean streets, and that is free from illegal activities — and we are delivering that to them every day, everywhere.”

“In just two months, the Quality of Life Division has done exactly what we set out to do: respond quickly, stay focused, and address the issues New Yorkers are calling about,” said NYPD Commissioner Tisch. “Now, we’re scaling that success citywide. From illegal smoke shops to abandoned vehicles to reckless mopeds, these are the problems people see every day and expect action on. This expansion is about bringing that same responsiveness to every neighborhood in every borough. And thanks to Mayor Adams’ support, we’re making sure New Yorkers not only are safe, but feel safe — on their block, on their train, and outside their front door.”

Pilot Program Results

Since April , pilot Q-Teams have conducted 92 targeted operations and responded to over 7,500 911 and 311 quality-of-life calls. Their results include:

• 6,114 summonses issued (2,750 parking, 1,560 moving, 932 Office of Administrative Trials and Hearings, 872 criminal court)
• 492 vehicles towed for violations
• 357 arrests
• 28 e-bikes and 157 mopeds/scooters seized

In addition to Q-Team operations, the following NYPD units also contributed to addressing quality-of-life conditions during the pilot period in the pilot commands, with the following additional results:

• Vehicle Response Team: 994 vehicles towed
• Smoke Shop Task Force: 42 inspections and eight padlocks
• Encampment Team: 105 site visits, 59 cleanings, and one successful placement into shelter
• Community Link: 71 operations yielding 526 summonses, 384 towed vehicles, 90 seized scooters, seven arrests, and one successful placement of an undomiciled individual

The Quality of Life Division brings together specially trained officers from across the NYPD — including neighborhood coordination officers, youth coordination officers, and traffic safety officers — into focused Q-Teams dedicated to resolving chronic conditions in neighborhoods. These teams operate at the precinct level, led by a Quality of Life Division sergeant and reporting directly to precinct leadership.

Officers will continue to receive specialized training in addressing non-emergency issues like noise complaints, derelict vehicles, illegal vending, outdoor drug use, reckless scooter riding, and encampments. In addition to enforcement tools, Q-Teams are trained in discretionary responses and alternative solutions tailored to specific conditions.

Each Q-Team is backed by the division’s Analytics and Support Unit, which monitors trends and 311 data to assist direct operations. Monthly Q-Stat meetings — modeled after CompStat — review outcomes, identify areas of concern, and drive accountability across precincts.

The citywide expansion will also deepen collaboration between the Quality of Life Division and the NYPD’s Community Affairs Bureau, ensuring more responsive engagement with residents and businesses. The goal is to make sure every New Yorker feels seen, heard, and safe in their community.

NYC311 is a non-emergency service that allows residents to report issues and request city services. This latest phase of the NYPD Quality of Life Division supports the department’s mission of keeping every New Yorker in every borough safe through police and community partnership. As seen through the pilot program, the expanded Quality of Life Division will continue to work with precinct personnel and the Community Affairs Bureau, allowing for the direct deployment of resources to specific needs within their communities.

“Every day, our constituents reach out to my office about quality of life issues, from noise complaints to illegal dumping and everything in between,” said New York City Councilmember Mercedes Narcisse. “These are the things that directly affect how safe and comfortable people feel in their neighborhoods. I’m encouraged to see steps being taken to address these concerns and respond more quickly to the issues that matter to New Yorkers.”

“As the Public Safety Chair, it is important, as we enter the warmer months and more New Yorkers get out and enjoy our great city, that we address the safety needs of all New Yorkers and de-escalate situations proactively with the right personnel,” said New York City Councilmember Yusef Salaam. “Expansion of the Quality of Life Division, I hope, is a step in the right direction.  This is about a parent being able to walk down a sidewalk and not fear being run down by a bike or a noise complaint not escalating. Training combined with the data from Q Stat are accountability tools which we hope will provide data and contribute to increased public safety.”

“I applaud Mayor Adams and Commissioner Tisch for launching the citywide expansion of the NYPD’s Quality of Life Division — a strategic public safety initiative that will address quality of life issues and respond to emergencies in real time,” said New York State Senator Roxanne J. Persaud. “Vulnerable communities will benefit from this expanded service that will enhance public safety and build trust between communities and law enforcement.  It is also an indication that we understand that addressing quality of life issues is important to everyone.”

In case of an emergency, New Yorkers should locate a police officer, head to the nearest police facility, or dial 911.