April 6, 2022
CHIEF EFFICIENCY OFFICER AND REPORTING OF EFFICIENCY METRICS
WHEREAS, Section 8(a) of the City Charter confers responsibility upon the Mayor for the “effectiveness and integrity of city government operations” and provides for the Mayor to “establish and maintain such policies and procedures as are necessary and appropriate to accomplish this responsibility…”; and
WHEREAS, this Administration is dedicated to improving effectiveness, productivity and efficiency in government operations and to reducing the burdens placed on customers, e.g., residents, visitors, people doing business with New York City; and government employees, in an effort to produce better outcomes for people; and
WHEREAS, this Administration seeks to replace metrics and strategies that do not drive continuous improvement with metrics and strategies focused on process improvement for the people; and
WHEREAS, the Mayor’s Management Report (MMR) is intended to provide meaningful accounting for the work of City government and to the people it serves; and
WHEREAS, the Charter mandates that data be reported twice a year in the Preliminary MMR and MMR; and
WHEREAS, the public should have access to data that accurately and clearly represents City agencies’ program performance goals, which should be compiled in an easily accessible and understandable format; and
WHEREAS, this Administration is committed to accurately tracking the performance of each agency in order to improve the equitable delivery of government services;
NOW, THEREFORE, by the power vested in me as Mayor of the City of New York, it is hereby ordered:
Section 1. There shall be a Chief Efficiency Officer appointed by the Mayor, who shall be responsible for:
§ 2. Each agency shall designate a Chief Performance Officer, who shall coordinate with the Chief Efficiency Officer and the Mayor’s Office of Operations, and who shall be responsible for ensuring the agency utilizes metrics, performance practices and data analytics to improve efficiency, effectiveness, innovation, work process, and employee development.
§ 3. Each agency shall work with the Chief Efficiency Officer and the Mayor’s Office of Operations to annually reassess the performance goals and metrics included in the Preliminary MMR and the MMR in a manner that is responsive to public feedback. The Chief Efficiency Officer shall specify agency timeframes pursuant to this Section to ensure coordination with the preparation of the Preliminary MMR and the MMR.
§ 4. The Mayor shall establish the Mayor’s Efficiency Steering Committee, which shall be comprised of the Deputy Mayors or their designees, the Director of the Mayor’s Office of Operations or a designee, and representatives from agencies specified by the Chief Efficiency Officer. The schedule for the initial and subsequent meetings of the Steering Committee shall be determined by the Chief Efficiency Officer.
§ 5. On an annual basis, not later than a date specified by the Chief Efficiency Officer to ensure coordination with the preparation of the Preliminary MMR and the MMR, each agency shall provide the Chief Efficiency Officer with recommendations regarding inefficient or ineffective existing reporting requirements and related advisory entity activities that should be eliminated and replaced with the more updated and useful reporting to be provided pursuant to this Order. The Chief Efficiency Officer shall, upon reviewing such recommendations:
§ 6. The Director of the Mayor’s Office of Operations shall create a Dynamic MMR, which shall be a regularly-updated online version of the MMR that provides the public with a user-friendly tool for accessing current performance metrics.
§ 7. This Order shall take effect immediately.