Green Taxi Passenger Bill of Rights

As a Boro Taxi passenger, you have the right to:

 

• Not be refused service based on your race, ethnicity, cultural background, disability, gender or sexual orientation;
• Travel with a service animal;
• Be driven to any destination in NYC, Westchester, Nassau or Newark Airport;
• A driver licensed by the TLC and whose license is displayed inside the vehicle;
• A driver who is safe and courteous and obeys all traffic laws;
• Pay a metered fare for trips that start on the street, with the option to pay by cash, credit or debit card;
• A quiet trip without horn honking;
• For pre-arranged trips, receive a fare quote from the dispatcher and pay that amount for your ride, unless the trip changes;
• A driver who does not use a cell phone (hands-held or hands-free) while driving;
• Clean air, free of smoke and scent;
• Request the driver adjust the heat, air conditioning and radio;
• A clean and safe taxicab with working seatbelts for all passengers;
• Not share a ride, unless you want to;
• Decide whether to tip and how much to tip your driver;
• Request a wheelchair-accessible vehicle;
• Take the most direct route to your destination or follow the route of your choice;
• A driver who knows city geography;
• Not pay an additional amount for baggage or help loading your belongings.

 

If you feel your rights were violated by a Boro Taxi driver visit Green Boro Taxi Complaint. Visit 311 Online for additional information.