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Find an Accessible Ride

You have many options to request an accessible ride in New York City:

  • For an accessible yellow or green taxi, call 646-599-9999 and choose an E-hail company or download the app directly.
  • Hail an accessible taxi on the street.
  • Book an accessible ride through a rideshare app (Uber or Lyft) or call your local car service.

If you request a wheelchair accessible ride and are refused service, report it to TLC by contacting 311.

Disability Service Facilitator
Grievance Procedures for Individuals with Disabilities

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Accessible Taxi Service

Passengers may hail an accessible taxi on the street and street hail trips use the meter to determine the price of the fare.

TLC-licensed taxi E-hail app companies must offer an accessible option. Passengers can download the app directly to their smartphone or call 646-599-9999 to book a trip. Note, the app companies offer an upfront price and may ask for payment information.  

TLC-licensed taxi E-hail apps:

Using E-hail to Hail an Accessible Taxi

TLC-licensed taxi E-hail mobile apps allow passengers to hail wheelchair accessible taxis using their smartphones. TLC currently licenses these taxi E-hail apps:

Booking an Accessible FHV

All rideshare, livery, black car, and limousine servicesare required to providea wheelchair accessible vehicle when requested.

You can request an accessible trip by calling your local car service, visiting your car service’s website, or using any licensed car service app in NYC. You will pay the same fare as a non-accessible trip from the same car service, and the base must offer the same style of booking (phone, web, mobile app) and options (reservation-based or on-demand) as for non-accessible trips. For more information visit FHV Accessibility.

Accessible Service Requirements for All Rides

  • Wheelchair Accessible Vehicles (WAVs) are required to take trips originating anywhere in the five boroughs and ending either in the five boroughs, Westchester County, Nassau County or the three regional airports. Visit Taxi Fare for more information.
  • Accessible vehicles can be identified by the wheelchair accessible symbol on the hood and the side of the vehicle.
  • Wheelchair accessible vehicles must have proper  securements and belts for passengers who use wheelchairs.
  • Drivers are trained and required to assist passengers entering and, exiting the vehicle and they must help with securing passengers with mobility devices upon their request. Passengers who use wheelchairs may also transfer themselves into a non-accessible vehicle if they prefer.

Are Drivers Trained?

Please visit Driver Education - TLC to learn more about the type of instruction that drivers receive.

What Can I Expect the Driver to Assist Me With?

  • The driver will assist the passenger into the vehicle.
  • The driver will secure the passenger when in the vehicle.
  • The driver will support the passenger in exiting the vehicle once the destination has been reached.