Find an Accessible Ride
There are four ways to request a wheelchair accessible taxi or for-hire vehicle in New York City:
- The Accessible Dispatch Program, which provides accessible taxi dispatch service throughout the city.
- Hailing an accessible taxi through a taxi E-hail App.
- Booking an accessible FHV through any car service, FHV or lux limo company.
- Street hailing an accessible taxi.
Read below for more information on each of the ways to find an accessible ride in New York City.
Accessible Dispatch Program
Passengers can get an accessible taxi dispatched to their location by using any of the following booking tools:
- Use the mobile app Accessible Dispatch NYC, available for free at the Apple App Store or the Android App Store
- Order online at Accessible Dispatch Reservation
- Call the dispatch center at (646) 599-9999
- Call 311, NY Relay: 711
Visit the Accessible Dispatch Program
to learn more about the TLC’s accessible dispatch initiative.
Using E-hail to Hail an Accessible Taxi
TLC-licensed taxi E-hail mobile apps allow passengers to hail wheelchair accessible taxis using their smartphones. TLC currently licenses five taxi E-hail apps:
- Waave Ride
Booking an Accessible FHV
All livery, black car, and limousine bases are required to provide service in wheelchair accessible vehicles when requested.
You can request an accessible trip by calling your local car service directly, visiting your car service’s website, or using any car service app available in NYC. You will pay the same fare as for a non-accessible trip from the same car service, and the base must offer the same style of booking (phone, web, mobile app) and options (reservation-based or on-demand) as for non-accessible trips. For more information visit FHV Accessibility.
If you request a wheelchair accessible vehicle and don’t receive one call 311.
- Wheelchair Accessible Vehicles (WAVs) are required to take trips originating anywhere in the five boroughs and ending either in the five boroughs, Westchester County, Nassau County or the three regional airports. Visit Taxi Fare for more information.
- Passengers pay the normal metered taxi fare in New York City from the point of pick-up to destination. There are no extra costs to passengers.
- WAV taxis can be identified by the wheelchair accessible symbol on the hood and the side of the taxi. WAV taxis can be green or yellow.
- Wheelchair Accessible Vehicles are required to provide working securements and belts for passengers who use wheelchairs.
- WAV drivers are required to provide proper service regarding entering, exiting, and securing passengers with mobility devices upon their request.