Here are some important things that you need to remember:

• Complete an enrollment form to add new dependents (newborn, adoption, marriage) within 30 days after the event;
• Notify your agency and your health plan in writing when your address changes;
• Review your payroll check to ensure appropriate premiums are deducted;
• Know your rights and responsibilities under COBRA continuation coverage.

Contact your agency health benefits or payroll office or NYCAPS Central at (212) 487-0500. Department of Education employees should contact HR Connect at (718) 935-4000:

• For questions concerning eligibility and enrollment
• For questions regarding deductions for health benefits
• For Transfer Period information
• To obtain a Health Benefits Application
• To obtain information and an application for COBRA benefits
• To change your address
• If health coverage has been terminated for you and/or your dependents

Employees with access to Employee Self Service (ESS) through CityShare can check their coverage status and make changes.

(Refer to your health plan identification card or plan booklet for telephone numbers.)

• If you have questions regarding covered services
• To obtain written information about covered services
• For information about the status of pending claims or claim disputes
• For claim allowances (How much will a plan pay towards a claim?)
• For health plan service areas

When writing to a health plan, include your name and address, certificate number, date(s) of service, and claim number(s), if applicable. Some plans also allow inquiries through their web sites.

For information about:

• Prescription drug coverage (if applicable)
• Vision benefits
• Dental benefits
• Life Insurance (if applicable)

• To add or drop a domestic partner
• Prior to retirement, if you have questions concerning your health benefits as a retiree 

Inquiries and questions can be emailed to healthbenefits@olr.nyc.gov