Contact the Tenant Support Unit

You can reach our Tenant Support Unit directly by calling our Tenant Helpline. For on-the-spot, live support from a Tenant Support Unit Specialist, call 311 and ask for the “Tenant Helpline” during our normal operating hours (see below). We help residents of all five boroughs in New York City.

If you are calling outside of the Tenant Helpline’s operating hours, please leave a voicemail message with your name and contact information in a clear and concise manner. Note that a Tenant Support Specialist will call you back from a number you are not familiar with. You can also fill out our contact form below, but note that the fastest way to get connected is by calling us directly.

Tenant Helpline Operating Hours

Days of Operation Hours
Monday 9:30 AM - 4:30 PM
Tuesday - Friday 9:30 AM - 5:30 PM
Saturday 10:30 AM - 5:30 PM

Contact Form


By providing your cell phone number, you agree to receive calls and texts to that number from The City of New York that may be automatically dialed or prerecorded for City Services. Message frequency varies. STOP to quit. Message & Data Rates May Apply. Text message opt-ins are excluded from information sharing with third parties. NYC Privacy Policy.


Need help but not sure where to start? After anonymously answering a series of questions about your situation, this tool provides personalized information to help you learn about your rights and maintain stable housing. Visit the Tenant Resource Portal to find resources that may be available to you.