Before you contact the Department of Finance, first check the ticket numbers on each notice against your records.
If the ticket numbers on the notice match your records of payments:
Take your evidence to any business center or send a letter of explanation and your proof of payment to the address below.
Submit copies, not originals, of:
Send them to:
New York City Department of Finance
Property and Parking Refunds Unit
59 Maiden Lane, 20th Floor
New York, NY 10038
You can also fax your documents to (212) 232-1891.
If the ticket numbers do not match:
Respond in a timely manner by paying or challenging any outstanding ticket indicated in the notice. Visit the Payments page for payment options. If you believe a notice for any ticket was sent in error, contact us through our Customer Service Center or call 311.