Deliver, Engineer, Protect:
DEP’s Long-Range Vision

Our mission is to protect public health and the environment by supplying the highest-quality drinking water; treating and recovering valuable resources from wastewater to protect New York City’s waterways; minimizing exposure to air, noise, and hazardous materials pollution; and constructing dependable infrastructure to foster a more resilient New York City for generations to come.

Our vision is to be a best-in-class utility that equitably delivers the most reliable, efficient, and cost-effective, services to all New Yorkers while providing a superior level of transparency and customer service.

Our work is guided by three essential values, which serve as the fundamental principles shaping how we approach and fulfill our mission. They form the foundation of an organizational culture that we believe best supports our employees and all New Yorkers.

• Deliver: DEP delivers—whether it’s clean drinking water, sewer services, flood protection materials, or payments to contractors. We prioritize the effective and efficient delivery of our services and are committed to delivering for New Yorkers.
• Engineer: DEP has historically been responsible for pioneering engineering solutions designed to ensure New Yorkers have the infrastructure in place to lead safe, healthy lives. That still rings true today—and even among our non-technical staff, DEP employees are engineers of business solutions, strategies, and problem-solving tactics that help us achieve our mission.
• Protect: DEP’s most critical task is to protect public health and the environment. We do this by providing clean drinking water, mitigating stormwater and coastal flooding, preventing exposure to air, noise, and hazardous materials pollution, and managing wastewater and minimizing combined sewer overflows. Every facet of DEP’s work weaves into our overarching responsibility to protect New Yorkers and the natural and built environment.