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Accessibility Policy
Policies Prohibiting Discrimination Against People with Disabilities in Access to Services
It is the policy of the Civil Service Commission (“Commission”) to comply with all applicable laws including, but not limited to the Americans with Disabilities Act (“ADA”), Rehabilitation Act, the New York State Human Rights Law, and the New York City Human Rights Law. The Commission does not discriminate on the basis of disability in the operation of its programs, services and activities and strives to be welcoming to and inclusive of people with disabilities.
Employment related complaints for employees and applicants for employment seeking a reasonable accommodation are covered under the City’s EEO Policy.
Any member of the public who requires an auxiliary aid or service for effective communication, or a reasonable modification of policies or procedures in order to participate in our programs, services or activities (involving matters other than employment) is invited to direct their needs and preferences to the Commission’s Disability Service Facilitator by email, phone or mail:
Disability Service Facilitator
New York City Civil Service Commission
One Centre Street, 2300 N
New York, NY 10007
(212) 615-8915
customersvce@nyccsc.nyc.gov
Requests should be made as soon as possible but no later than three (3) business days before the scheduled program, service or activity. Questions, concerns or requests for additional information may be directed to the Commission’s Disability Service Facilitator.
If you believe that you have been denied an auxiliary aid or service or a reasonable modification of policies or procedures that you need in order to participate in programs, services or activities provided by the Civil Service Commission, please see the Commission’s grievance procedure below.
Grievance Procedure for Members of the Public Alleging Discrimination Based on Disability
The grievance procedure may be used by any member of the public who wishes to file a grievance alleging discrimination on the basis of disability in the provision of services by the Commission.
The grievance should be in writing and contain information about the alleged discrimination:
- The name, address, and telephone number of the grievant; and
- The location, date, and description of the complaint or alleged violation of the ADA, the Rehabilitation Act, the New York State Human Rights Law, or the New York City Human Rights Law.
The grievance should be submitted as soon as possible, but no later than sixty (60) calendar days after the date of the alleged violation to:
Disability Service Facilitator
New York City Civil Service Commission
One Centre Street, 2300 N
New York, NY 10007
(212) 615-8915
customersvce@nyccsc.nyc.gov (Please include “Grievance” in subject line.)
Within thirty (30) calendar days after receipt of the grievance, the Disability Service Facilitator or designee will contact the grievant to discuss the grievance and possible resolutions.
Within fifteen (15) calendar days of this contact with the grievant, the Disability Service Facilitator or designee will provide a response in writing. Grievants may request the response in an additional format accessible to them, such as large print, Braille, or audio recording. This response will address the grievance, describe the Commission’s position, and offer options for substantive resolution of the grievance, where applicable.
The grievant may appeal the Commission’s decision within thirty (30) calendar days of receipt of the Commission’s response. The appeal should be sent to:
Grievance Appeals Officer
New York City Civil Service Commission
One Centre Street, 2300 N
New York, NY 10007
appeals@nyccsc.nyc.gov
The appeal should be submitted in writing. Alternative means of filing an appeal, such as an in-person interview or an audio recording of the grievance, may be made available for persons with disabilities upon request.
The Commission’s response to the appeal will be provided to the grievant within sixty (60) days following receipt of the request for the appeal. All responses by the Commission will be in writing or, where appropriate, in a format accessible to the grievant. All written grievances, appeals, and responses received in connection with a grievance made to OATH, will be retained for at least three (3) years. This document is available in alternative formats, including large print, audio recording, and Braille, from the Disability Service Facilitator upon request.
Website Accessibility Statement
The Civil Service Commission is committed to ensuring its digital content is accessible to and usable by people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA. Our digital content is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to this accessibility standard.
Feedback
We welcome your feedback on the accessibility of our digital content. Please let us know if you encounter accessibility issues by using the Website Accessibility Feedback Form.
If you need assistance accessing a particular program or service, please reach out to the Civil Service Commission’s Disability Services Facilitator at 212-615-8915 or customersvce@nyccsc.nyc.gov.
Assessment Approach
The New York City Civil Service Commission assesses the accessibility of its digital content through self-evaluation.
Five-Year Accessibility Plan
Local Law 12 of 2023 requires agencies to develop and implement a five-year accessibility plan. The Civil Service Commission’s Proposed Five-Year Accessibility plan can be found below. See the Notice of Opportunity to Comment for information on how to comment on the proposed plan.