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311 Service Requests Updates
The 311 Service Requests from 2020 to Present dataset has been updated to make it easier to use and offer more context about each request. Here’s a summary of the changes.
Updated Current Column Labels
We have updated the labels for two columns in the dataset to match the terms used for 311 otherwise:
- Complaint Type has been updated to Problem
- Descriptor has been updated to Problem Detail
This does not affect API access, as the names on the backend remain the same.
Added New Columns to the Dataset
We added three columns to the dataset that weren’t previously published:
- Council District
- Police Precinct
- Additional Details
These new columns provide additional context for 311 Service Requests.
Note: Additional Details is a subset of Problem and Problem Detail.
Splitting the Dataset
As of December 2025, this dataset contained over 40 million rows. And it is only going to get larger! In order to make this data load faster and easier to work with, we have split it into two datasets:
- 311 Service Requests from 2020 to Present: keeping the same web address
- 311 Service Requests from 2010 to 2019: a new dataset of historical data
Going forward, we will keep each dataset limited to 10 years to prevent infinite growth.
Have any questions about these changes or suggestions for future improvements? Send us a note at nyc.gov/askopendata!