Patient Representatives are available to assist you with any questions, concerns, or problems you may have regarding hospital services, patient care, patient safety, or any special needs. They can arrange for translation services, notary services or chaplain visits. They can explain your rights as a patient, address complaints, or assist with any ethical issues which may arise during your stay.
To speak with a Patient Representative, simply ask any staff member to contact the Patient Relations office on your behalf, or you may contact the office directly by calling (718) 519-4747.
Complaints can also be referred to: NYS Department of Health Centralized Hospital Intake Program, 433 River Street, 6th Floor, Troy, New York 12180 Phone: (800) 804-5447.