Seeking medical treatment can be an overwhelming experience. At Metropolitan Hospital Center we thrive on providing compassionate, culturally-competent care to everyone who walks through our doors. Our multi-cultural staff is committed to providing a full range of services to meet the particular issues our patients and their families face.
Becoming a Patient
Visiting a Patient
Map & Directions
Patient Bill of Rights
As a patient in New York State, all patients at Metropolitan Hospital Center have the right, consistent with the law, to:
- Understand and use these rights. If for any reason you do not understand, or you need help, the hospital must provide assistance, including an interpreter.
- Receive treatment without discrimination as to race, color, religion, gender, national origin, disability, sexual orientation, or source of payment.
- Receive considerate and respectful care in a clean and safe environment, free of unnecessary restraints.
- Receive emergency care if you need it.
- Be informed of the name and position of the doctor who will be in charge of your care in the hospital.
- Know the names, positions, and functions of any hospital staff involved in your care, and to refuse their treatment, examination or observation.
- A non-smoking room.
- Receive complete information about your diagnosis, treatment, and prognosis.
- Receive all the information you need to give informed consent for any proposed procedure or treatment. This information shall include possible risks and benefits of the procedure or treatment.
- Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so.
- Refuse treatment and be told what effect this may have on your health.
- Refuse to take part in research. In making this decision, you have the right to a full explanation.
- Privacy while in the hospital and confidentiality of all records and information regarding your care.
- Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.
- Obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
- Receive an itemized bill and explanation of all charges.
- Complain without fear of reprisals about the care and services you are receiving, to have the hospital respond to you, and if you request it, a written response. If you are not satisfied with the hospital’s response, you can complain to the New York State Health Department. The hospital must provide you with the Health Department’s phone number.
- Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.
- Make known your wishes with regard to anatomical gifts. You may document your wishes in your Advance Directive or on a donor card, available from the hospital.
Guest Relations can be reached at (212) 423-7232.
Complaints may also be referred to:
NEW YORK STATE DEPT OF HEALTH
Centralized Hospital Intake Program, Hospital Complaint Unit
433 River Street, 6th Floor, Troy, NY 12180
Telephone: (800) 804-5447
NEW YORK CITY OFFICE OF THE PUBLIC ADVOCATE
Municipal Building, One Centre Street
New York, NY 10007
Telephone: (212) 669-7250
OFFICE OF QUALITY MONITORING
One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Telephone: (800) 994-6610 or Fax: (630) 792-5636