Log into your agency’s payroll portal at https://www.commuterbenefitsnyc.com/signup.aspx. If your deduction was suspended, you can change the resumption date to have the payroll deduction resume earlier than originally scheduled. If your deduction was cancelled, you will need to re-enroll in a commuter plan to start the payroll deduction. Because of payroll timeframes, your deductions may not occur for up to two payroll periods.
Use the yellow return envelope to mail the unopened ticket back to MTA LIRR/MNR at the below address by the 1st day of the month for which the ticket is valid. Contact LIRR/MNR to request the credit be returned to your Edenred account; otherwise, refunds will be credited back to your Mail&Ride account. It takes 6-8 weeks for refunds to be posted in your Edenred account after LIRR/MNR receives your ticket.
For additional information regarding your return, please reach out to their customer service support.
MTA Long Island Rail Road (LIRR)
Return tickets to:
LIRR Ticket Refunds Department
Jamaica Station – MC 1410
Jamaica, NY 11435-4380
Phone: (718) 217-5477
Return tickets to:
MTA Metro-North Railroad
P.O. Box 4117
New York, NY 10163
Phone: (212) 532-4900
Follow the steps below to suspend your MTA Long Island Rail Road or Metro-North Railroad order:
1) Suspend your Commuter Benefits payroll deductions with your employer.
2) Suspend your LIRR/MNR orders with LIRR/MNR respectively.
3) If you are enrolled in the MTA Mail&Ride program, suspend your ticket order with the MTA Mail&Ride program via your online Mail&Ride account or contact Mail&Ride customer service.
For detailed instructions and deadlines regarding this process, please visit Edenred’s COVID-19 Updates and Policies page. Information on returns and refunds can also be found there.
The Commuter Benefits Program offers the Commuter Card Plan. The Commuter Card is a stored value debit card linked to a special Transportation Spending Account, secured by the City Commuter Benefit provider, Edenred. Under this option, you can elect to have any pre-tax deduction amount up to $300, the transportation fringe benefit pre-tax limit per month. Deductions exceeding $300 are allowed, but will be deducted post-tax. With the Commuter Card, you designate a monthly deduction amount to suit your commuting needs. The Commuter Card is funded each pay day with your transportation deduction.
The Commuter Card is a financial instrument regulated by the United States Department of the Treasury Regulation E. Users of the Commuter Card have all the protections afforded other credit and debit card users under Regulation E. The Commuter Benefits Program - Commuter Card Plan Terms and Conditions outline Commuter Card user rights and responsibilities. Please review them.
Your Commuter Card will work at transit provider vending machines and ticket windows throughout the New York metropolitan area including NYCT MetroCard Vending machines, Metro-North Railroad, Long Island Railroad, New Jersey Transit, PATH and many other providers. Your Commuter Card can only be used at transit provider vending machines, ticket window and transit provider online stores. Your Commuter Card cannot be used to purchase tickets at other merchants (for example, a grocery store, drug store or newsstand). See a list of where the Commuter Card will work.
The Commuter Card may be the best option for you if:
*Up to 30% is illustrative of typical savings. Your actual savings depend on the cost of your transit options, your particular tax situation and the monthly IRS limits.
Use the Edenred Calculator to calculate your estimated savings.
Your taxable wages in Box 1, Social Security and Medicare wages in Boxes 3 and 5, and state and local wages in Boxes 16 and 18 will be reduced by the value of the pre-tax Transportation Deductions from your pay.
After you enroll in the Commuter Benefits Program, your elected Commuter Card Transportation Deduction Plan amount will be taken from your wages every pay day. You will receive your new stored value Commuter Card in the mail. Upon receipt of your Commuter Card you will activate the card. Your Commuter Card will remain valid for as long as your participation in the program continues. A new Commuter Card is issued every three years.
Your Commuter Card will be mailed to you at the address on file with Edenred, the City Commuter Benefit Provider. Make sure you provide a complete and accurate address so that you will receive your Commuter Card in a timely manner.
The provisions of Internal Revenue Code (IRC) Section 132(f) do not permit pre-tax earnings set aside for transportation to be used for any other purpose.
You use your Commuter Card at a transit provider vending machine in the same manner as you would use a personal credit or debit card. One key thing to remember is to select "Credit" rather than "Debit/ATM" for the type of card. Although the Commuter Card is not a credit card, this is the appropriate option to choose since this card does not require a Personal Identification Number or PIN. The amount of your purchase at the machine is deducted from your Commuter Card balance.
The Commuter Card is a stored value card which works just like a credit card at transit locations. There is no line of credit available, and your personal credit is not affected by use of the card - only the funds you elect to put on the card are available for use.
Any unused balance will remain on your card for future use. Balance exceeding $2,000 will be moved from your credit account to your commuter master account.
You can use the Commuter Card to purchase transit fare media for buses, subways, trains and ferries.
Ineligible expenses include, but are not limited to, gas, tolls and parking.
Your Commuter Card transaction could be rejected for several reasons:
No, you may not use your Commuter Card at an Automated Teller Machine (ATM) or a Check Casher to purchase your pass. Your Commuter Card can only be used at transit provider vending machines and online.
As soon as you realize your card has not been received or is damaged, lost, or stolen, contact Edenred Customer Service at 833-584-8109. Your old Commuter Card will be deactivated within 24 hours after you have spoken with an Edenred Customer Service Representative. A new Commuter Card will be mailed to you to at the address on file with Edenred.
No, there is no need for a refund as your transportation deductions will still be available in your account.
If the fare media you purchased with your Commuter Card is damaged or is lost or stolen, you should contact your transit provider directly. If a MetroCard you purchased with your Commuter Card becomes damaged or is lost or stolen, you can call 718-330-1234, call 511, or go to the MTA website for additional information.
If you leave City employment, you have 90 days after your separation date to spend the remaining funds in your Commuter Card.
Use the following options to access your Commuter Card balance with Edenred:
For additional information visit Edenred website or call Edenred Customer Service at 833-584-8109 Monday to Friday, 8am-8pm.