Accessibility

Five-Year Accessibility Plan

The Mayor’s Office to End Domestic and Gender-Based Violence is part of the Mayor’s Office. Local Law 12 of 2023 requires agencies to develop and implement a five-year accessibility plan. The Mayor’s Office’s Five-Year Accessibility Plan can be found below:

Five-Year Accessibility Plan (2024-2028) (PDF)

Language Access

In July 2008, Mayor Bloomberg signed Executive Order 120, creating a centralized language access policy for New York City. Executive Order 120 mandates that all City agencies that provide direct public services create a language access implementation plan in order to ensure meaningful language access to their services. The Mayor’s Office to End Domestic and Gender-Based Violence (ENDGBV) wholeheartedly embraces the mission of providing important services to all, regardless of the language they speak.

ENDGBV is committed to providing meaningful language access to all New Yorkers. We provide multilingual materials about critical services and information and provide free interpretation services to ensure effective communication with individuals with limited English proficiency.

To search for services through the City’s multilingual online directory - NYC HOPE, visit www.nyc.gov/NYCHOPE

To access and download our multilingual/translated outreach materials visit the outreach materials page on our website.

ENDGBV’s Language Access Implementation Plan

The Language Access Implementation Plan explains how the ENDGBV will provide language access services to people who have limited English proficiency. It outlines our policies, procedures, and resources for ensuring meaningful access to our program and services. AGENCY’s Language Access Implementation Plan has been last updated on June 10, 2024.

Read ENDGBV’s Language Access Implementation Plan (PDF).

Questions, Concerns, and Requests For Additional Information May Be Directed to Our Language Access Coordinator (LAC):

Sara Gonzalez
100 Gold Street, 2nd Floor, New York, NY 10038
Send an email to our LAC at accessendgbv@endgbv.nyc.gov

For Complaints

You can file a complaint if you did not receive service from ENDGBV, because of the language you speak. You can file a complaint anonymously regardless of your immigration status. You are not required to leave your name if you want to be anonymous.

You can file complaints by:

Emailing the ENDGBV’s Language Access Coordinator at accessendgbv@endgbv.nyc.gov, or
Calling 311 or 212-NEW-YORK (212-639-9675).

Google Translate Disclaimer

ENDGBV’s website is provided in English. However, the "Google Translate" option may assist you in reading it in other languages. Please note that “Google Translate” cannot translate all types of documents, and it should not be relied upon for vital information. ENDGBV does not guarantee the accuracy of the translation provided by this tool.

ADA

Notice of Rights

The NYC Mayor’s Office Notice of Rights under the Americans with Disabilities Act, The Rehabilitation Act and State and City Human Rights Law in access to city services.

Effective Communication:

The Mayor's Office will, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Mayoral programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures:

The Mayor's Office will make reasonable modifications to policies and procedures to ensure that people with disabilities have equal access to all our programs, services, and activities. For example, individuals with service animals are welcome in all our locations, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in one of our programs, services, or activities, should contact our Disability Service Facilitator as soon as possible, and no later than three (3) business days before the scheduled event or activity.

The ADA does not require the Mayor's Office to take any action that would fundamentally alter the nature of its programs or services or that would impose on it an undue financial or administrative burden.

The Mayor's Office will not impose a surcharge to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, for example retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Questions, concerns, and requests for additional information may be directed to our Disability Service Facilitator (DSF):

Sara Gonzalez
100 Gold Street, 2nd Floor, New York, NY 10038
Send an email to our DSF at [accessendgbv@endgbv.nyc.gov]

Learn more about DSFs on the website of the Mayor's Office of People with Disabilities