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Image of an apartment building in black and white with a light blue background Tenant Support Resources

Heat Season

Heat Season runs from October 1st to May 31st in New York City. By understanding their rights, tenants can advocate for themselves and ensure landlords meet legal requirements to keep homes safe and livable. There are also strategies that tenants can use to keep their homes warm during the colder months.

Learn more about Heat Season

Heat Season (October 1st - May 31st) Building owners must provide heat during “Heat Season” to maintain the following indoor temperatures: Daytime (6:00 AM - 10:00 PM): Apartments must be at least 68°F when the outdoor temperature falls below 55°F. Nighttime (10:00 PM—6:00 AM): The temperature in the apartments must be at least 62°F, regardless of the outdoor temperature.

Know Your Tenant Rights

The Mayor’s Public Engagement Unit’s Tenant Support Unit (TSU) educates New Yorkers about their tenant rights. Join us! By sharing our Know Your Rights Campaign, you can help spread the word about different tenant rights and ultimately build a stronger community with access to resources.

Learn more about your rights as tenant

Text read: Do you know your tenant rights? Are you facing landlord harassment? Are you behind on rent? Are you in housing court? Call 311 and ask for the Tenant Helpline. Get Free help from an NYC Tenant Support Specialist. nyc.gov/tsu.

Housing Benefits for Older New Yorkers and New Yorkers with Disabilities

There are housing benefits available in NYC to help older New Yorkers and New Yorkers with disabilities save money and live securely in their homes. Learn more about these programs and help PEU spread the word about our free enrollment support!

Learn more about housing benefits

Freeze your rent! Eligible New Yorkers with disabilities and older New Yorkers can stop their rent from increasing with the City's Rent Freeze program. Call PEU's Rent Freeze Hotline at 929-252-7242. Illustration of an older woman watering plants in her apartment window and a person in a wheelchair on a balcony next to a guitar.

Tenant Support Unit Social Media Toolkit

TSU provides assistance to New Yorkers who may be experiencing landlord harassment, are at risk of displacement, or need to make home-related repairs. Help spread the word about free tenant support for New Yorkers!

Learn more about TSU

a NYC PEU logo and an illustration of a diverse group of people standing together.

Tenant Helpline Live Calls

The Mayor's Public Engagement Unit (PEU) has launched an important resource for New Yorkers: a live operator Tenant Helpline. Please help us spread the word about the Tenant Helpline and our live call system!

Help inform NYC tenants

The Tenant Helpline: We're here to help!

Right to Counsel

You don't have to fight eviction alone. In NYC, thousands of tenants have the right to a lawyer when facing an eviction case.

Learn more about Right to Counsel

Photo of a Notice of Eviction on a door with the words We'll fight it with you.

Illegal Lockouts

Lockouts are illegal. All tenants have the right to stay in their home unless they choose to leave or are evicted through a court process.

Learn more about Illegal Lockouts

At Risk of Eviction? Do not self-evict! Call 311 and ask for the Tenant Helpline to get free legal advice.

Know Your Housing Rights—Regardless of Status

In New York City, everyone has the right to fair and equal treatment in housing, regardless of immigration status. NYC tenants have housing protections, and help is available for those who experience housing discrimination.

Learn more about your rights as an immigrant

Immigrants: Know your rights in housing