Health Services

If you do not have health insurance and need care, you can still access health services.

New York City's public hospital system and local community health centers provide medical care on a sliding-fee basis, depending on your income.

Every immigrant New Yorker has the right to get quality health care regardless of immigration status or ability to pay. Many City healthcare and social services are available to all New Yorkers, even if you are undocumented.

Mental Health Resources

You can access mental health services regardless of your immigration status. You will not need to give information about your immigration status.

NYC 988

You can access free and confidential mental health support through NYC 988.

You can speak to a counselor via phone, text, or online chat. Get connected to mental health care and substance use services. You can ask for help for yourself or on behalf of someone else.

How to Contact

By phone: Call 988

Interpreters are available for 200+ languages for phone calls.

For Spanish, press 2.For all other languages, please stay on the line. Speak to the counselor who will connect you to translator services.

By text: Text WELL to 988 or 65173.

Only in English and Spanish – for all other languages, please call 988.

Online Chat:Online chat is only available in English

New Yorkers can visit nyc.gov/mentalhealthaccess for multilingual resources on mental health services in NYC or use NYC's 988 online directory at nyc.gov/mentalhealthservices to find mental health services.

Visit the NYC 988 website

NYC Care

If you don't qualify for or can't afford health insurance, you can still access affordable health care.

NYC Care is a program that guarantees health care services at little or no cost.

Anyone can enroll in NYC Care regardless of your immigration status.

NYC Health + Hospitals does not record information about your immigration status.

How much will I have to pay for services?
You will pay based on what you can afford. Discounted fees are based on your family size and income and start at $0. There are no membership fees, monthly fees, or premiums.

What kind of services are available?
You will have access to:

• Primary and preventative care
• Specialty care
• Behavioral Health and Substance Use
• Affordable Medications
• 24/7 customer service

What Is Primary Care and Why Is It Important?
Primary care means having a relationship with a doctor and an entire health care team who see you regularly help you stay healthy. This includes regular checkups, blood pressure checks, and getting vaccinations like flu shots.

With primary care, you don't have to rely on the emergency room for routine health care services.

Who is a Primary Care Provider? How do I choose one?
A Primary Care Provider can be a doctor, nurse practitioner, or physician assistant. They coordinate your care on an ongoing basis and connect you with other services you need.

When you enroll, the NYC Care Contact Center at 646-692-2273 can help you choose a primary care provider.

Where can I get health services?
All NYC Care services are provided through NYC Health + Hospitals patient care sites. These sites are located across the five boroughs.

You can see locations on the NYC Care website. 

How can I enroll?
By phone: Call 646-692-2273

Everyone Can Get Healthcare Services in NYC Frequently Asked Questions (FAQ)

• English
• Arabic
• Bengali
• Chinese (Simplified)
• Chinese (Traditional)
• French
• Haitian Creole
• Korean
• Polish
• Russian
• Spanish
• Urdu
• Greek
• Farsi/Persian
• Hebrew
• Hindi
• Italian
• Japanese
• Nepali
• Punjabi
• Portuguese (BR)
• Tagalog
• Thai
• Tibetan
• Vietnamese
• Yiddish

Learn more about Insurance.

Affordable Health Care Services

NYC Health + Hospitals

NYC public hospitals provide health care for everyone. If you are not eligible for public insurance, and if you cannot purchase health insurance through the New York health exchanges, your bill can be reduced to an affordable amount, based on the size of your family and your annual income.

Learn more about NYC Health + Hospitals

Financial Assistance at all New York Hospitals

In addition, under NYS law, all hospitals in New York State, including private hospitals, must have financial assistance programs to make non-emergency healthcare affordable to all patients regardless of their immigration status.

Affordable Health Care Clinics

You can find affordable hospitals and health care clinics in your neighborhood by visiting FindAHealthCenter.HRSA.GOV. Insurance is not required.

Disability Access

If you have questions or concerns related to disability access, you may contact the Mayor's Office of Immigrant Affairs' Disability Service Facilitator using the contact information below.

Kenneth Lo
Disability Service Facilitator
212-346-6047
klo@moia.nyc.gov