Housing Retention and Stabilization Service Providers PQL

This Pre-Qualified List (PQL) of Housing Retention and Stabilization Services Providers is the result of a Request for Qualifications (RFQ) that seeks to establish a list of Qualified Housing Retention and Stabilization Services providers that HPD designates as qualified to assist formerly homeless households moving into HPD-assisted New Construction projects. The purpose is to assist these households to a) make a successful transition to permanent housing, and b) maintain tenancy in the affordable housing unit, and c) achieve further stabilization via a connection to additional services.

To learn more about the general service and staffing requirements for PQL Providers click here.

To access slides from the January 13th, 2025 Developer/Sponsor/Provider Our Space Updates Presentation click here.

The applicants assessed for pre-qualification to provide housing retention and stabilization services are listed below.

Housing Retention and Stabilization Services Providers

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Click a provider, or press the enter key on a provider, to reveal its answer.

Anthos Home, Inc.

Anthos Home
Contact: Clare Plunkett Acharaya, Director of Special Programs
Email: cacharya@anthoshome.org
Phone: 646-978-5580
Boroughs: All 5 Boroughs
CDs: All Community Districts
Max Household Caseload Capacity:200 households

Special Populations Expertise: Homeless individuals and families, individuals, and families at risk of homelessness, young adults who’ve aged out of Foster Care and individuals and families with high health needs

Mission and Experience: Our mission is to move New Yorkers who are unhoused or at risk of homelessness into safe, sustainable housing by quickly connecting them to available units with quality landlords. We blend public and private funding into one “pool” used to quickly house individuals and families with vouchers. This funding enables a “whatever it takes” approach that can pay for utility arrears, furniture, apartment repairs, moving costs, accessibility modifications, missed payments from the government—anything that is a barrier to bringing an apartment online, moving people out of shelter, and helping them avoiding a return to homelessness.

Asian Americans for Equality

Banana Kelly Community Improvement Association, Inc.

Banana Kelly Community Improvement Association, Inc.
Contact: Hope Burgess, President & CEO
Email: hburgess@bkcianyc.org
Phone: 718-328-1064
Boroughs: Bronx
CDs: BX 1 thru 4
Max Household Caseload Capacity: 100+
Special Populations Expertise: Chronically homeless, older adults

Mission and Experience: Banana Kelly Community Improvement Association, Inc.’s mission is to contribute to a revitalized, safe, and economically vibrant South Bronx. We accomplish this through the development and management of affordable housing and a combination of social services, community organizing, and advocacy.

Breaking Ground

Breaking Ground
Contact:Erin Madden, Vice President, Programs
Email: emadden@breakingground.org
Phone: 212-389-9324
Boroughs: Brooklyn, Bronx, Manhattan, Queens
CDs: All
Max Household Caseload Capacity: 100+
Special Populations Expertise:Chronically homeless, older adults

Mission and Experience: Breaking Ground’s mission is to strengthen individuals, families, and communities by developing and sustaining exceptional supportive and affordable housing as well as programs for homeless and other vulnerable New Yorkers. Founded in 1990 to address a critical need for permanent supportive housing to serve chronically homeless individuals in NYC, Breaking Ground is now among the most prominent supportive housing developers in the United States and the largest permanent supportive housing provider in New York State. We also have developed expertise in providing short-term, evidence-based housing retention and stabilization services for individuals and families exiting homelessness through HPD’s Our Space Initiative.

BronxWorks

BronxWorks
Contact: Julie Belizaire-Spitzer, Department Director, Homelessness Prevention and Access to Benefits
Email: jspitzer@bronxworks.org.
Phone: 718-508-3132
Boroughs: Bronx
CDs: 1-12
Max Household Caseload Capacity: 100+

Special Populations Expertise: BronxWorks is committed to serving all residents of the Bronx without any restrictions. Our services are not limited to specific populations, ensuring inclusivity and accessibility for the entire community.

Mission and Experience:BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger Bronx community. Since 1972, BronxWorks has been an organization Bronx residents have sought out for help with a variety of concerns, especially those that are housing related.

Founded on the heels of the social strife and urban unrest of the 1960s and early 1970s, BronxWorks has been a leading provider of housing services offering retention, stabilization, and eviction prevention services in the Bronx for nearly three generations.

Catholic Charities Community Services, Archdiocese of New York

Catholic Charities Community Services, Archdiocese of New York
Contact: Lakisha Morris, Director of Operations, Community Outreach Services Division
Email: Lakisha.morris@catholiccharitiesny.org
Phone: 917-975-8506
Boroughs: Manhattan, Bronx
CDs: All Community Districts in Manhattan and the Bronx
Max Household Caseload Capacity: Average case load per case manager/social worker is 20 cases monthly

Special Populations Expertise: CCCS brings over 27 years of experience serving populations experiencing specific vulnerabilities, including homeless or formerly homeless families and individuals, and families and individuals at risk of homelessness. Our teams works with clients to ensure progress towards stability and self-sufficiency. Clients have at their disposal an array of services that CCCS offers through our internal programs, including financial assistance, budget counseling, financial literacy workshops, eviction prevention services, and case management to support with external referrals, if needed.

Mission and Experience:Catholic Charities Community Services (CCCS) is a not-for-profit agency serving Manhattan, the Bronx, Staten Island and the Lower Hudson Valley. For over 75 years, CCCS has provided high quality human services to New Yorkers of all religions who are in need. Our network enables a participant in any of our programs to access a continuum of services which include: eviction/homelessness prevention; case management services to help people resolve financial, emotional and family issues; emergency food and access to SNAP benefits and other resources; immigration legal services; refugee resettlement; youth programs; and supportive housing for adults with serious mental illness.

HOPE Community Inc.

HOPE Community Inc.
Contact: Walter Roberts, Executive Director
Email: wroberts@hopeci.org
Phone: 212-860-8821 x148
Boroughs: Manhattan
CDs: Manhattan: 7-12
Max Household Caseload Capacity: 21-40

Mission and Experience : Hope Community enriches the lives of the people who live and work in East Harlem and surrounding neighborhoods through economic development, cultural arts, and social services partnerships.

Jericho Project

Jericho Project
Contact: Doreen Straka, Chief Operating Officer
Email: dstraka@jerichoproject.org
Phone: 646-624-2341
Boroughs: Brooklyn, Bronx, Manhattan, Queens
CDs: All
Max Household Caseload Capacity: 100+

Special Populations Expertise: Single Adults, Families

Mission and Experience: Jericho Project empowers individuals and families experiencing homelessness or housing insecurity by providing housing and person-centered services to address social inequalities. Jericho has been providing “light-touch” services in affordable housing developments since 2020.

Neighborhood Association for Inter-Cultural Affairs, Inc.

Neighborhood Association for Inter-Cultural Affairs, Inc.
Contact: Elvis Torres, Executive Director of Housing Services
Email: etorres@naicany.org
Phone: 718-538-3344 Ext 106
Boroughs: Bronx, Manhattan
CDs: Bronx: all; Manhattan: 9-12
Max Household Caseload Capacity: 100

Mission and Experience: NAICA’s mission is to provide culturally & linguistically client-centered housing, legal and social support services, with excellence, that promote self-sufficiency and improves the quality of life for individuals and families in New York.

Neighborhood Initiatives Development Corporation

Neighborhood Initiatives Development Corporation
Contact: Amy Shebar, Associate Executive Director
Email: ashebar@nidcny.org
Phone: 718 -231- 9800 x 503
Boroughs: Bronx, Manhattan Brooklyn
CDs: Bronx: 1-12, Manhattan: 11 & 12 Brooklyn: 5 & 6
Max Household Caseload Capacity: 100+

Mission and Experience:NIDC has been providing housing support services for over 25 years. We work collaboratively with landlords and tenants to help support tenants to successfully remain in their apartments and build a prosocial community environment. We work with formal and informal tenant leaders to identify needs and interests. We offer workshops for tenants on a broad range of life issues including financial education, vocational exploration, and healthy living. Staff assist tenants with income recertification submission and facilitate and follow up on referrals and have both in person and remote office hours.

New Destiny Housing

New Destiny Housing
Contact: Wren Longno, Director of Development
Email: wlongno@newdestinyhousing.org
Phone: 646-634-7385
Borough(s) Served: All
CDs: All
Max Household Caseload Capacity: 100+

Special Populations Expertise: Domestic Violence Survivors, low-income

Mission and Experience: Founded in 1994, New Destiny’s mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent affordable housing and services.

Ounce of Care

Ounce of Care
Contact: Pooja Doshi Mehta, Head of Business Development
Email: Pooja@ounceofcare.com
Phone: 607-321-9889
Boroughs: All
Cds: All
Max Household Caseload Capacity: N/A

Special Populations Expertise: Any affordable housing resident, multifamily or senior

Mission and Experience Description: Ounce is a resident services provider on a mission to empower healthy and thriving communities. By leveraging innovative technology, alongside efficient operational processes, all powered by a highly-trained team, we have redefined how resident services are being delivered to thousands of residents.

Phipps Neighborhoods, Inc.

Phipps Neighborhoods, Inc.
Contact: Rosemary Ordonez-Jenkins, Interim Executive Director
Email: rordonez@phippsny.org
Phone: 917-243-7060
Boroughs: Bronx
CDs: Bronx 1, 3, 6
Max Household Caseload Capacity: 40-60

Mission and Experience: Phipps Neighborhoods helps children, youth, and families in low-income communities rise above poverty. We work in South Bronx neighborhoods where we can address the greatest barriers to lasting success through education and career programs, and access to community resources. Phipps Neighborhoods has a record of successful, relevant experience providing intake and assessment services for chronically homeless single adults and families with a head of household who has serious mental illness or a substance use disorder.

Services for the Underserved

Settlement Housing Fund, Inc.

Settlement Housing Fund, Inc.
Contact:Elizabeth Henderson. Director of Strategic Programs and Engagement
Email: ehenderson@shfinc.org
Phone: 212-265-6530 x148
Boroughs: Bronx, Manhattan
CDs: Upper West Side, Mount Eden, Fordham Heights, Southwest Bronx, Belmont
Max Household Caseload Capacity: 1-20

Special Populations Expertise: Since 1969, Settlement Housing Fund, Inc. (SHF) has worked to create and sustain high quality affordable housing and programs to build strong and economically diverse neighborhoods throughout NYC. To date, SHF has developed 73 projects with over 8,700 apartments that are home to more than 25,000 low- and moderate-income residents, including those who have experienced homelessness. We currently own and manage 35 properties with nearly 2,000 apartments and have new construction and rehabilitation projects that will bring more than 1,500 apartments for lower income residents into our portfolio, expanding our impact in the Bronx, Brooklyn, and Upper Manhattan.

St. Nicks Alliance

St. Nicks Alliance
Contact:Amy Berg, Deputy Executive Director for Social Services
Email: aberg@stnicksalliance.org
Phone: 718-388-5454
Boroughs: Manhattan, Brooklyn, Queens
CDs: Manhattan 1-4; Brooklyn 1-5, 8-9, 16; Queens 1-5
Max Household Caseload Capacity: 41-60

Special Populations Expertise: Older Adults, Ind. & Families w/ medical condiitions, MH/SUD

Mission and Experience: St. Nicks Alliance (SNA) transforms the lives of Brooklyn communi􀆟es through employment, educa􀆟on, housing, and health care delivering impactful services to over 17,000 individuals annually. SNA has expertise providing services in housing to older adults, formerly homeless and those with chronic medical conditions. SNA developed five senior housing residences, serves seniors throughout its 800+ units of family housing and provides health focused social services to 2600+ seniors in the NORC at Lindsey Park. SNA’s scattered-site supportive housing serves 450+ individuals and families living with chronic medical conditions many who also have behavioral health and/or substance use concerns.

Services For the Underserved, Inc.

Services For the Underserved, Inc.
Contact: Lauren LaMack, Dep. Director of Housing Development
Email: llamack@sus.org
Phone: 646-927-9408
Boroughs: Manhattan, Bronx, Brooklyn
CDs: All
Max Household Caseload Capacity: 100+

Special Populations Expertise: Adults with SMI and/or SUD; Adults with health and serious illness; Adults who are homeless or at risk of homelessness; seniors (age 55+); and families where adult head of household falls into one of these special populations.

Mission and Experience: Founded in 1978, Services for the UnderServed, Inc. is one of the oldest providers of housing in New York with nearly 40 years of experience operating permanent supportive housing. Our mission is to drive scalable solutions to transform the lives of people with disabilities, people in poverty, and people facing homelessness: solutions that contribute to righting societal imbalances. In addition to our large portfolio of affordable and supportive housing, S:US’ has extensive experience providing shelter, eviction prevention services, SUD and MH treatment programs, and supported residential and day habilitation programs for individuals with intellectual and developmental disabilities.

Sisters Of Charity

Sisters of Charity Housing Development Corporation (SCHDC)
Contact:Matthew Janeczko, CEO & President
Email: mjaneczko@schousingny.org
Phone: 845-624-0803
Boroughs: Staten Island, Manhattan
CDs: All SI and MN CDs
Max Household Caseload Capacity: 100+

Special Populations Expertise: Mental Health, Seniors, Elderly & Substance Use Disorder

Mission and Experience: Sisters of Charity Housing Development Corporation (SCHDC) is a community-based organization dedicated to developing, managing, advocating, and providing services to the elderly, homeless, housing insecure and disabled individuals. We affirm the philosophy of housing first, recognizing that permanent housing is a human right and the first step in achieving stability that can be built upon so that individuals can reach their fullest potential.

University Settlement Society of New York

University Settlement Society of New York
Contact: Jennifer Vallone, Associate Executive Director
Email: jvallone@universitysettlement.org
Phone:212-453-4563
Boroughs: Brooklyn, Manhattan
CDs: BK: 2,3,5-8,18; MN: 1-6
Max Household Caseload Capacity: 81-100

Special Populations Expertise: We serve individuals from across our communities in Manhattan and Brooklyn. Based on our various funding sources, we target support for individuals and households that live at or below a certain income threshold; for example, many of our participants live at or below 125% of the poverty line. Moreover, of the families Project Home serves, 75% are headed by single mothers or grandparents, and 25% are older adults. Additionally, our multi-lingual population also has many first-generation immigrants whose primary language is not English, with over 60% of the program’s households speaking either Chinese or Spanish.

Mission and Experience: University Settlement partners with 40,000 New Yorkers in 30+ sites across the Lower East Side and in Brooklyn every year to build on their strengths as they achieve healthy, stable, and remarkable lives. For over 138 years, we've helped families through our mission to empower families through the provision of comprehensive quality services that meet current needs, innovative programs that anticipate future needs, and advocacy on behalf of the community and its residents. We address housing instability with multi-pronged solutions, which we accomplish by connecting participants to USS services such eviction prevention, mental health care, adult literacy, and afterschool care.