Request Collection Service

You can request DSNY trash and recycling collection for an address that has never had DSNY collection service or had previously been vacant.

New collection requests are required for:

• New residential construction
• Renovation of previously vacant residential buildings
• Residential conversions of old commercial or industrial buildings
• New locations for nonprofit institutions

We do not collect from in front of vacant lots, even if they are designated for residential use.

Your trash and recycling collection request MUST include:

• Contact name
• Daytime phone number
• Copy of the Certificate of Occupancy (or a non-expired temporary certificate of occupancy).

Nonprofit organizations that lease or rent their space do not need to include a Certificate of Occupancy, but must include documentation of nonprofit tax exempt status and one of the following:

• A Notice of Assessment Statement from the Department of Finance verifying tax real estate tax exempt status of their premises
• A letter from a City agency stating that the agency funds the non-profit at the address where service is being requested

Submit Your Request

Submit your request online.

Make sure to include ALL required documents.

You can also submit your request by fax at (212) 788-3915, or by mail:

NYC Department of Sanitation
125 Worth Street, Room 700
New York, NY 10013
Attention: New Service

Once the request is received, it is reviewed and a field survey is conducted. It normally takes about 2 weeks to receive a response.

NOTE: Businesses must arrange to have trash and recyclables removed by a licensed carting company.