Resources for Homeowners

Home Water Assistance Program

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The Home Water Assistance Program is an initiative to make water and sewer bills more affordable for low-income homeowners. DEP partnered with the NYC Human Resources Administration (HRA) and the NYC Department of Finance (DOF) to select over 50,000 qualified one- to four- family homeowners who received the Home Energy Assistance Program (HEAP) Regular Heating Benefit for the 2024–2025 heating season, a Senior Citizens Homeowners Exemption (SCHE), a Disabled Homeowners Exemption (DHE), or a Veteran benefit in Tax Year 2025.

Eligibility Criteria

New York City Homeowners are eligible if their property is a one, two, three or four family home AND:

  • They received a HEAP Regular Heating Benefit for the 2024–2025 heating season OR
  • Had an approved SCHE from the NYC DOF as of March 2025 OR
  • Had an approved DHE from the NYC DOF as of March 2025 OR
  • Had an approved Veteran’s Exemption 2025

Enrollment

You do not have to enroll in the Home Water Assistance Program. Eligible customers will automatically receive a credit on their water and sewer account.

A credit for $145.00 will appear on the first DEP bill you receive after the credit is applied. The transaction will be labeled “NYC Home Water Assistance Credit.”

For more information about your water and wastewater bills, visit Customer Service to reach out to a customer service representative.

Partner Programs

  • HEAP is a federally funded program to assist homeowners with various utility costs. In NYC, it’s administered by the NYC HRA.
  • SCHE, DHE, and Veterans Exemptions are property tax exemptions administered by the NYC DOF.