Training Class Cancellation Policy

To ensure smooth scheduling and to accommodate all participants, the following cancellation policy applies to all training classes:

• Advance Notice Required: Cancellation or schedule change requests must be submitted to the DCAS Citywide Training Center (CTC)  in writing at least 10 business days before the start of a confirmed class.
• Late Requests: Requests made in NYCityLearn or to the CTC with less than the required notice will result in a charge of the full course fee to the agency.
• Participant Substitution: If permitted by the training vendor, agencies may designate a qualified substitute participant up to 3 business days before the  start of the class without penalty. The Citywide Training Center  must be notified in advance of any substitutions.  

Please reach out to the Citywide Training Center at citywidetrainingcent@dcas.nyc.gov to request a cancelation or substitution.

Thank you for your understanding and adherence to this policy.