Language Access Plan

Local Law 30 of 2017 improves access to City services for those with limited English ability by creating a centralized language access policy for New York City. Local Law 30 expands Executive Order 120 which mandates that all City agencies that provide direct public services create a language access implementation plan to ensure meaningful language access to their services. Below is the Department of Citywide Administrative Services (DCAS) language access implementation plan.

NYC DCAS Language Access Plan

How to file language access complaints?

You can file a complaint if you did not receive service from The Department of Citywide Administrative Services, because of the language you speak. You can file a complaint anonymously and regardless of your immigration status.

You are not required to leave your name, if you want to be anonymous.

You can file complaints by:

• Emailing the Department of Citywide Administrative Services Language Access Coordinator at LanguageAccess@dcas.nyc.gov,, or
• Calling 311 or 212-NEW-YORK (212-639-9675)

It helps if you can provide this information:

• What the problem was
• When it happened
• Who you spoke with
• Office address you went to or the phone number you called
• Language you speak

For more information, contact:

Shameka Boyer Overton
DCAS Language Access Coordinator
LanguageAccess@dcas.nyc.gov

Google Translate Disclaimer

The Department of Citywide Administrative Services website is provided in English. However, the Google Translate option may assist you in reading it in other languages. Please note that Google Translate cannot translate all types of documents, and it should not be relied upon for vital information. The Department of Citywide Administrative Services does not guarantee the accuracy of the translation provided by this tool.