Department of Citywide Administrative Services311Search all websites

Commissioner's Bio

Dawn M. Pinnock

Dawn M. Pinnock is the Commissioner for the NYC Department of Citywide Administrative Services (DCAS). As a proud native New Yorker, Dawn M. Pinnock is a transformative leader with more than two decades of experience at some of New York City’s largest municipal agencies. Prior to serving as Commissioner, Pinnock served as the Executive Deputy Commissioner for People Operations and Risk Management at DCAS, where she led the agency’s people-centered functions, including Administration, Citywide Equity and Inclusion, Citywide Human Capital, and Internal Audit. In her role, she maintained citywide oversight of services provided to the human resources, equal employment, and diversity and inclusion departments serving at every agency. Pinnock has also served as the Deputy Commissioner for Human Capital, overseeing all aspects of civil service administration and human resources operations. During her tenure at DCAS, she led teams that developed both the City’s remote work policy and the return to work policy, launched mandatory sexual harassment training for over 360,000 City employees, and made the City’s civil service process more accessible to current and potential City employees.

Prior to joining DCAS, Pinnock served as the Vice President of Human Resources at New York City Transit and as the Director of Human Resources at the New York City Housing Authority (NYCHA). She holds a Master of Science in Urban Policy Analysis and Management from The New School for Social Research and a Bachelor of Business Administration from Baruch College. She is a Certified Human Resource Professional, and a member of both the Association for Talent Development and the Society of Human Resource Management.