After you file a complaint, your case is assigned to a CCRB investigator. The investigator will offer you the chance to participate in mediation. Mediation lets you resolve a complaint by talking with the officer face-to-face, rather than participating in a full investigation. Mediation does not result in discipline for the subject officer or officers, but often results in mutual understanding and a sebse of resolution shared between all parties. Participation in mediation is voluntary for all parties and the mediation session is confidential.
In a mediation, you and the officer will meet in a neutral and private to discuss and reflect on the incident. Mediations are held in-person at the CCRB's office or virtually via the TEAMS Videoconferencing App. A trained and unbiased mediator will guide the discussion. The goal of the mediation session is to come to an understanding through productive, open-minded, and respectful conversation. Mediations are considered successful when both the complainant and the officer agree that the issues raised by the incident and the complaint have been resolved.
Mediation gives you control over the resolution of your complaint. It allows you to explain to the officer how his or her actions or words affected you. This often educates officers and helps them see the incident from your point of view. You are also able to ask the officer questions and potentially gain a better understanding of his or her perspective. If you have recurring problems with one officer in particular, mediation provides an opportunity to discuss all issues, not just the one incident that led you to file a complaint. Post-mediation surveys show an overwhelming majority of people who participate in CCRB mediations are satisfied with the process and outcome.
Under Board guidelines, not every complaint can be mediated. For example: if you have an open criminal case stemming from the incident, have filed or plan to file a lawsuit, or if the incident involved physical injury or property damage, then your complaint will not be mediated. If you only seek discipline for the officer, then mediation is not for you. However, be aware that an investigation does not guarantee punishment.