Below you will find a list of services that civilians who contact the CCRB may find beneficial. We provide these to every civilian who files a complaint with us regardless of the nature of the complaint.
The New York City Commission on Human Rights
NYC Family Justice Centers
At any NYC FJC, survivors of domestic and gender-based violence and their children can get connected to organizations that provide case management, economic empowerment, counseling, civil legal, and criminal legal assistance.
NYC Family Justice Center, Bronx
NYC Family Justice Center, Brooklyn
NYC Family Justice Center, Manhattan
NYC Family Justice Center, Queens
NYC Family Justice Center, Staten Island
The Legal Aid Society
HRA Legal Assistance
For more information on the Office of Civil Justice, as well as where the offices are located and how to apply, dial 311 or HRA at 718-557-1399.
VICTIMS ASSISTANCE SERVICES
Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities.
• For domestic violence victims: 800-621-HOPE (4673)
• For victims of crime and their families: 866-689-HELP (4357)
• For rape & sexual assault victims: 212-227-3000
Sexual Assault Forensic Examiner (SAFE) Program and SAFE designated hospitals by county
New York State Sexual Assault Forensic Examiner (SAFE)-Designated Hospital Programs provide specialized care to sexual assault patients.
NYS Sexual Violence Prevention Program
For more information, visit the NYS Sexual Violence Prevention Program online.
MENTAL HEALTH SERVICES
NYC Well is New York City’s free, confidential support, crisis intervention, and information and referral service for anyone seeking help for mental health and/or substance misuse concerns, available 24 hours a day.
English: 1-888-NYC-WELL (1-888-692-9355), Press 2
Español: 1-888-692-9355, Press 3
中文: 1-888-692-9355, Press 5
Call 711 (Relay Service for Deaf/Hard of Hearing)
New York State COVID-19 Emotional Support Helpline - Provides free, confidential and anonymous emotional support for New York State residents.
NYC Human Resources Administration (HRA)
The New York City Human Resources Administration/Department of Social Services (HRA/DSS) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits.
• General Infoline for HRA services: 718-557-1399
• Adult Protective Services: 212-630-1853
• Child Support Helpline: 888-208-4485
• Disability Affairs: 718-291-4141
• Domestic Violence & Emergency Intervention: 800-621-4673
• Emergency Food Assistance: 866-888-8777
• HIV/AIDS Services Administration: 212-971-0626
• HRA Helpline at 1-888-692-6116 Medical Assistance Program
NYC HOUSING/HOMELESSNESS ASSISTANCE
NYC Housing Connect - Affordable Housing Lottery Helpline: 212-863-7990
Housing Connect inquiries: firstname.lastname@example.org
Call NYCHA’s Customer Contact Center (CCC)
at 718-707-7771 or use MyNYCHA
, which are both available 24/7.
NYC Department of Homelessness Services (DHS)
Main number 212-361-8000 or dial 311 or visit 311 Online
to report an individual who is living on the streets, or to find prevention/shelter programs near you.