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Support for Families With Vouchers

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How Can I Change Where My Child Is Enrolled?

Parents with a current ACS voucher can change to any other ACS approved provider at any time by requesting a transfer voucher. Parents can contact the ACS Voucher Enrollment Unit at (212) 393-5361 or (212) 361-5796, or email VEU@acs.nyc.gov to request a transfer voucher packet, which you will need to fill out and submit. Families who are on or applying for Cash Assistance should contract their HRA Job Center about changing child care providers. Families receiving Transitional Child Care (TCC) should contact TCC@acs.nyc.gov to change providers.

How Do I Request A Special Needs Child Care Rate?

For children currently receiving a child care voucher, parents can request a special needs designation and a special needs rate for their child's provider. Child care providers can receive a reimbursement rate once they provide child care services which are appropriate for the child and demonstrate increased costs as a result of the child care.

Please follow the instructions on the Special Needs Application (CFWB-001) to request the special needs designation. To request the special needs rate, providers should complete each section of the application form and submit the current documentation of disability and/or expenses related to care.

How Do I Request A Conference or Fair Hearing?

If you disagree with ACS's decision regarding your child care eligibility determination, you may request a conference and/or a fair hearing.

A conference is a meeting to review your eligibility determination. If you want a conference, please request one as soon as possible, because the outcome of the conference may impact your decision to request a fair hearing. At the conference, you may present information to demonstrate why you believe the agency action is not correct. To request a conference, please contact the CFWB Call Center at (212) 835-7610.

You also have a right to a fair hearing to appeal the determination made by ACS. If you want a fair hearing, you have 60 days from the notice date, located on the front page of your denial letter, to make the request. You can request a fair hearing without requesting a conference. If you have questions, please contact CFWB.FairHearing@acs.nyc.gov.

How Can I Report Complaints, Abuse, or Fraud?

To make a complaint about a child care program or provider, call 311 or submit a complaint via 311 Online.

If you suspect child abuse or neglect at a child care provider:

  • Call the New York State Central Register at (800) 342-3720
  • If a child is in immediate danger, call 911
  • Mandated Reporters should call: (800) 635-1522

If you suspect fraud by a child care provider (or by a person posing as a provider) or by a parent, please notify ACS. You can do this two ways:

What Is A Special Child Care Funding (SCCF) Voucher?

SCCF are child care vouchers funded with City Tax Levy for families that have previously expressed a need for subsidized care. SCCF vouchers may be used to pay for child care services provided in New York City by a provider who is licensed and/or has been previously approved by WHEDCo. Providers that can accept the voucher include both licensed child care provider (group or family) and legally exempt group providers. Legally exempt informal providers are not eligible to receive SCCF vouchers.

In order to be found eligible, family income must be at or below 200% of the State Income Standard and the child's parent/guardian must be employed or enrolled in an approved educational/vocational training program. In a two parent household, both parents must be employed or enrolled in an approved educational/vocational training.

Families may call (212) 835-7610 or email SCCF@acs.nyc.gov if they have questions about the application or believe their eligibility determination is mistaken.

Please note that children enrolled with SCCF vouchers are not eligible for a special needs designation.

If you have been invited to submit SCCF application materials and need additional support, please review the application instructions.