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How nyc.gov became easier for everyone
New Yorkers can find what they need faster and more easily on the redesigned nyc.gov.
Posted January 1, 2026
A new era of nyc.gov
The new website launched in August 2025. It was the first major redesign of the city website since 2014. It features a brand new user interface designed by New Yorkers, for New Yorkers.
Beyond the parts you can see, it's also the first site built on a future-forward system that will eventually be used throughout city government.
Since launching last summer, the nyc.gov team has continued to improve the site. We've also measured some impressive results:
Redesign results:
- 100% accessible based on WCAG 2.2 standards
- 50% faster than the previous version
- 13 point improvement in customer satisfaction
What's changed?
Here are a few key ways nyc.gov has gotten easier for everyone.
New Yorker-centered design
We based the design of this site on feedback from hundreds of New Yorkers with different backgrounds and abilities. It also features new photos from around the city taken by NYC government employees.
Data-driven layout
We identified the actions and info New Yorkers look for the most. Then we put these actions front and center on the site.
Focused on accessibility
We prioritized accessibility on the new site. The updated content is logically structured, well-labeled, and written in plain language. In addition, every component now meets WCAG 2.2 guidelines, making the site much easier to use for people who rely on assistive devices like screen readers.
These changes make nyc.gov easier to use for everyone, especially New Yorkers with disabilities.
New guides
Interactive, user-friendly guides make the most confusing city government topics easier to understand. They're based on the tasks that users need to complete. They also combine information from different parts of city government.
We'll be adding more guides for impactful topics. Here are some that are available now:
Easier to search
The new nyc.gov search includes higher-quality results from more sources than ever before. It also features content snippets from 311 and nyc.gov guides, helping users get answers faster and get on with their days.
Easier to translate
Translations are now easier to find. Human-translated content is available for the first time on many pages.
Future-forward
nyc.gov has been rebuilt using modern tools and systems. It’s ready to support the next generation of digital services.
What’s next?
This is just the beginning. Here’s what you can expect from nyc.gov over the next year:
- Upgrades to more of nyc.gov, including agency websites and web applications
- More guides for popular services and info
- Removal of digital clutter
- More improvements to search
- More improvements to translations
