Trash Bin Reimbursement Program

How will I know if I am eligible for the trash bin reimbursement?
All owners of one- and two-family homes who received the School Tax Relief (STAR) or Enhanced STAR benefit in 2024 or 2025 are eligible.

The Department of Finance will send a letter to all eligible owners with instructions for claiming the reimbursement.

If you believe you are eligible, but did not receive a letter from the Department of Finance, please visit www.nyc.gov/freetrashbins for more information, or contact us.

When will I receive my trash bin reimbursement check?
If you purchased your bin at www.bins.nyc directly from the manufacturer (Otto) prior to December 31, 2025, you will receive a check within six weeks. If you did not receive a check by the end of February, please contact us.

If you bought a bin in person or through a third-party delivery partner (DoorDash, Instacart, Uber Eats) and submitted a reimbursement request using your voucher, you will receive a check within six weeks.

My check was damaged. How can I get a replacement check?
If the check you receive is damaged, please send it to the mailing address below. Rather than send you a new check, we will add the reimbursement as a credit to your property tax account.

NYC Trash Bin Reimbursements
Attn: Damaged Review
P.O. Box 5528
Binghamton, NY 13902-5528

I received a check that was addressed to someone else. What should I do with it?
If you received a check that was addressed to someone else, please send it to:

NYC Trash Bin Reimbursements
Attn: Mailing Error
P.O. Box 5528
Binghamton, NY 13902-5528

What should I do if I think I am eligible for a reimbursement, but do not receive a check?
Homeowners who are eligible for a trash bin reimbursement received a check or a letter from the Department of Finance in October of 2025. If you did not receive a check or letter by the end of October, but feel that you meet the eligibility requirements, please contact us.

What should I do if the owner name listed on the check does not match the name of the property owner?
If you received a check that has an owner name that does not match the owner of the property, please mail the check to:

NYC Trash Bin Reimbursements
Attn: Mailing Error
P.O. Box 5528
Binghamton, NY 13902-5528

To request a reimbursement for the correct property owner, please contact us.

What should I do if I receive a check in the name of a deceased owner?
Please mail the check to:

NYC Trash Bin Reimbursements
Attn: Mailing Error
P.O. Box 5528
Binghamton, NY 13902-5528

To request a reimbursement for the correct property owner, please contact us.

What should I do if I lose my check?
If you lose your check, contact us. Be sure to include your full name along with the address of the property. Allow up to four weeks for the Department of Finance to review your claim and reissue a reimbursement as a credit to your property tax account.

What should I do if I lose my voucher number?
If you have lost your voucher number, please contact us.

I lost my receipt. What proof of purchase do I need to receive my reimbursement?
If you do not have your receipt, please submit a photo of the trash bin that you purchased. If you cannot submit a photo, please submit any proof of purchase that you have, such as a bank statement.

My trash bin was stolen. Can I receive a reimbursement to purchase an additional bin?
Each eligible property owner is entitled to a reimbursement for one 45-gallon trash bin reimbursement. We cannot issue a second reimbursement to owners whose bins are stolen.

If I bought more than one bin, can I receive more than one reimbursement?
Each eligible property owner is entitled to a reimbursement for one 45-gallon trash bin reimbursement.

What should I do if I have a question that is not included here?
If you have additional questions, you can contact us.