Share Feedback or File a Complaint

Use this form to report a concern about DVS or a service, program or referral you received through our agency. You may also suggest an improvement or recognize a positive experience.

Choose the category that best fits your submission. If you are unsure, select General feedback or suggestion.

Looking for assistance? If you need help accessing benefits, housing support or other services, please fill out the VetConnectNYC form below. DVS Care Coordinators receive all requests made through VetConnectNYC and process them within 3-5 business days.

1. Service, program or staff concern

Select this option to report a concern involving a DVS service or referral, program or event, staff interaction or provider you reached through DVS. This may include delays, difficulty getting a response, unclear or inaccurate information or how you were treated.

2. Access or accommodation concern

Select this option if a disability, language need, technology issue or another barrier made it difficult to access DVS services, events, facilities or information.

3. General feedback or suggestion

Select this option to recommend an improvement, comment on DVS’s work or recognize a helpful experience.

4. Identifying Information Law complaint

Select this option if you believe DVS or one of its contractors collected, retained or disclosed identifying information in violation of the Identifying Information Law, Administrative Code §§ 23-1201 through 23-1205.