Press Release

Contact:, (212) 306-3322
NYCHA, Elected Officials and Residents Acknowledge the Excellent Work Done by the Maintenance Work Order Taskforce at South Jamaica Houses to Address the Backlog of Repairs

Nearly 3,000 Work Orders were Addressed and Completed
New York City Housing Authority (NYCHA) Chairman John B. Rhea, was joined by South Jamaica Houses Resident Association President Marlene Reed, to acknowledge the excellent work done by NYCHA’s Maintenance Work Order Task Force for completing thousands of maintenance and repair work at South Jamaica Houses. The officials saluted NYCHA staff with a celebratory breakfast Friday, November 18, 2011 at the South Jamaica Community Center in Queens.

NYCHA formed the Maintenance Work Order Task Force on June 6, 2011, as a pilot program to address and reduce the maintenance and repair backlog at the developments with the highest number of work orders per apartment. To date, the WO Task Force has completed over 23,500 work orders in 6,488 apartment units.

“The New York City Housing Authority is only as good as the people who bring it to life every day, like the 15 members of our Work Order Task Force present here today, who have worked unceasingly to address and clear the backlog of repair and maintenance requests at South Jamaica Houses,” said NYCHA Chairman John B. Rhea. “In spite of our budgetary constraints, we have a responsibility to work smarter and better with what resources we do have. The Work Order Task Force working throughout the city today is our commitment to our residents to continue seeking solutions to enhance their quality of life”

The WO Task Force allows multiple work orders to be consolidated and handled in one visit to an apartment, with all maintenance and repair issues, including plaster, paint, electrical, plumbing, and carpentry, dealt with at once. The pilot began with 5 developments and has since expanded to 11 more developments in Manhattan, the Bronx, Brooklyn and Queens. South Jamaica Houses is the first development where the backlog in maintenance and repairs has been addressed entirely, with 2,734 work orders completed in 737 units.

NYCHA will continue to add developments to the list.


The New York City Housing Authority (NYCHA) provides decent and affordable housing in a safe and secure living environment for low- and moderate-income residents throughout the five boroughs. A total of 633,177 New Yorkers are served by NYCHA’s Public Housing and Section 8 Programs.

NYCHA's Conventional Public Housing Program has 178,882 apartments in 334 developments. There are 42 developments for seniors only and 15 seniors-only buildings within mixed-population developments citywide. For more information, visit the NYCHA website.