Language Access

In July 2008, Mayor Bloomberg signed Executive Order 120, creating a centralized language access policy for New York City. Executive Order 120 mandates that all City agencies that provide direct public services create a language access implementation plan in order to ensure meaningful language access to their services.

Click here to download a PDF copy of MOME's plan.

For assistance or to file a complaint, please contact:

Language Access Coordinator
Karla Cordero, Chief Operating Officer
1 Centre Street, 27th Floor
New York, NY 10007
Email MOME's Language Access Coordinator

Disability Services Facilitator

New York City agencies are required to appoint a Disability Service Facilitator (DSF) in efforts to comply with and carry out its responsibilities under the ADA and other federal state and local laws and regulations concerning accessibility for persons with disabilities.

For any division of the Mayor's Office of Media and Entertainment, please contact:

Lori Barrett-Peterson, Disability Service Facilitator
1 Centre Street, 26th Floor
New York, NY 10007
Email MOME’s Disability Services Facilitator

Notice of Rights and Grievance Procedure

Open Captions in Movie Theaters

Movie theaters in New York City must provide open captions in some of their movie showings, pursuant to NYC Administrative Code section 20-699.7. This requirement starts May 15, 2022.

Open captioning is a service for moviegoers who are deaf and hard of hearing. In addition to moviegoers who are deaf and hard of hearing, captions benefit almost everyone, especially people watching movies in their non-native language, and children and adults learning to read.

For more information, please visit