Tenant Support Unit

What is PEU's Tenant Support Unit?

The Public Engagement Unit's (PEU) Tenant Support Unit (TSU) helps New Yorkers who may be experiencing landlord harassment, are at risk of displacement, or need to make home-related repairs. Tenant Support Specialists conduct proactive outreach to connect tenants in all five NYC boroughs with city programs, legal assistance, and community resources.

Our outreach includes door knocking, phone and text banking, hosting office hours with elected officials and community organizations, and tabling with partners and at community events. New Yorkers can reach the TSU team for support directly through its Tenant Helpline.

A PEU Specialist knocks on a NYC apartment door, holding a flyer about tenant rights

The Tenant Helpline

The Tenant Helpline is a centralized hub where New Yorkers at risk of displacement or facing a housing-related issue can access information about tenants' rights and get connected to resources to address their needs. We help residents of all five boroughs in New York City.

To contact the Tenant Helpline, call 311 and say "Tenant Helpline." You will be able to speak with a Specialist during the hours listed below or have the option to leave a voicemail. If you are calling outside the Tenant Helpline hours, please leave a voicemail message with your name and contact information in a clear and concise manner. Note that a Specialist will call you back from a number you are not familiar with.

Tenant Helpline Operating Hours

Days of Operation Hours
Monday 9:30 AM - 4:30 PM
Tuesday - Friday 9:30 AM - 5:30 PM
Saturday 10:30 AM - 5:30 PM

The Tenant Resource Portal

Need help but not sure where to start? After anonymously answering a series of questions about your situation, this tool provides personalized information to help you learn about your rights and maintain stable housing. Visit the Tenant Resource Portal to find resources that may be available to you.