Supportive housing is a combination of affordable housing and support services designed to help individuals and families use housing as a platform for health and recovery following a period of homelessness, hospitalization or incarceration or for youth aging out of foster care.
Supportive housing is affordable, permanent and independent housing that meets the needs of tenants by providing support and that is integrated within a neighborhood and community.
The two primary types of supportive housing are:
Permanent supportive housing provides individuals and families coming from a period of homelessness, hospitalization or incarceration with:
Supportive housing programming offers tenants with assistance in getting jobs, reuniting with families, getting treatment and recovering from mental health problems. Participation in services is voluntary and is designed to meet the needs of each resident. Support services include:
Local Law 15
NYC Administrative Code § 21-149, also known as Local Law 15 2022 (LL 15) requires supportive housing providers, sometimes called project sponsors, in contract with City agencies, like the Department of Health and Mental Hygiene (DOHMH), to provide supportive housing tenants, and prospective supportive housing tenants, a tenant’s notice of rights on certain required occasions and upon request. This new law became effective on May 9, 2022. This law does not add new rights; it informs supportive housing tenants and prospective supportive housing tenants of their existing rights.
The supportive housing providers must provide this notice to prospective and permanent tenants:
City agencies administering supportive housing contracts must investigate complaints they receive of a housing provider’s failure to provide the notice when required. If an agency determines that a complaint is valid (substantiated), the agency is required to issue a summons against the housing provider for such validated or substantiated complaint violation and to post certain complaint information on the agency’s website.
The complaint information posted must include:
If a complaint is substantiated, the housing provider shall be liable for a civil penalty of $250 for each summons issued for each substantiated complaint violation. However, the supportive housing provider may avoid assessment of the $250 summons penalty (“cure”) by providing the notice to the tenant or prospective tenant within 14 days of the date of the summons. Please note that, except for the payment of the $250 penalty, an agency’s acceptance of proof of a “cure” is still an admission of liability for all purposes and the information associated with the substantiated complaint violation will continue to be posted on the agency’s website.
Confidentiality is very important and the identity of the person registering the complaint is never made public. If you have trouble obtaining a copy of the Supportive Housing Tenant Notice of Rights by requesting it from your case manager or housing service provider, contact 311 to file a complaint, and you can also email: SHTNR@health.nyc.gov
Below are guidance documents jointly issued in July 2023 by the NYC Human Resources Administration, the Health Department, and Housing Preservation and Development. These documents clarify the City’s expectations for processes and polices related to referral, intake, and admission to City-funded supportive housing projects.