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Health Insurance: Enrollment Counselors

Medicaid for Undocumented New Yorkers Age 65 and Older

As of January 1, 2024, income eligible undocumented adults age 65 and older are now eligible for Medicaid. Medicaid offers comprehensive health coverage including routine doctors’ visits, prescriptions, mental health, and hospital stays.

To qualify, New Yorkers must meet income requirements at or below:

  • $20,783 for an individual
  • $28,208 for a household of two

If you are eligible and already have Emergency Medicaid, you should receive a notice in the mail from NY State of Health with additional instructions on how to choose a Medicaid Managed Care plan. If you are eligible but do not have Emergency Medicaid, Health Department enrollers can help you apply for Medicaid.

For more information or to schedule an enrollment appointment, call 347-665-0214. Help is available in many languages, regardless of immigration status.

Renew Your Health Insurance and Stay Covered!

Enrollment in Medicaid, Child Health Plus and the Essential Plan will no longer renew automatically.

Renewal notices are going out to enrollees in these programs based on their enrollment end dates. Your renewal notice will include the deadline to take action to renew your insurance.

If you are currently enrolled in Medicaid, Child Health Plus or the Essential plan, avoid a gap in coverage and renew your health insurance on time. Make sure your information on the NY State of Health Marketplace or with the New York City Human Resources Administration (HRA) is up to date and look out for a renewal notice.

Get expert help from a Health Department enrollment counselor by filling out the Health Insurance Enrollment Assistance Inquiry Form to renew your health insurance and stay covered.

Essential Plan Expands to Cover More New Yorkers

Starting April 1, 2024, the Essential Plan, a public health insurance program offered through the NY State of Health, will be expanded to New Yorkers with incomes up to 250 percent of the Federal Poverty Level (FPL), which is $37,650 for an individual. There is no monthly premium for the Essential Plan. New Yorkers currently enrolled in a qualified health plan (QHP) through the NY State of Health marketplace who now qualify for the Essential Plan will receive a notice with more information about their coverage transitioning to the Essential Plan.

Our counselors will:

  • Explain your health insurance and care options, regardless of your immigration status.
  • Help you and your family enroll in or renew health insurance.
  • Find out if you qualify for financial help to pay for a low-cost private health insurance plan.
  • Assist you with applying for SNAP benefits (food stamps).

Open Enrollment Period

The NY State of Health Open Enrollment Period for coverage in a 2024 Qualified Health Plan began on November 16, 2023. Enroll by the 15th of the month for coverage starting on the first of the following month.

Enrollment in Medicaid, Child Health Plus and the Essential Plan is available year-round.

Expanded Eligibility for Financial Assistance

More New Yorkers now qualify to receive financial assistance to lower the cost of premiums. This assistance applies to current and new enrollees.

New Yorkers who do not qualify for Medicaid, Child Health Plus or the Essential Plan with incomes above $37,650 for individuals or $78,000 for a family of four can qualify to receive financial assistance to lower the cost of premiums.

Counselor Locations by Borough

Search for a counselor by borough below to call for more information or to schedule an enrollment appointment.


  • Morrisania Health Center
    • 1309 Fulton Avenue, Third Floor
    • 646-483-1279, 646-983-1712

  • Tremont Neighborhood Health Action Center
    • 1826 Arthur Avenue, First Floor
    • 646-942-1469


  • Bedford Health Center
    • 485 Throop Avenue, Second Floor
    • 718-637-5363, 718-637-5361
    • Crown Heights Health Center enrollment staff will continue to provide enrollment services at our new Bedford Health Center site. Call for information or to schedule a telephone enrollment appointment.

  • Bushwick Health Center
    • 335 Central Avenue, First Floor
    • 347-236-7029, 646-799-1346, 347-236-9934

  • Fort Greene Health Center
    • 295 Flatbush Avenue Extension, Fifth Floor
    • 718-249-1436, 718-249-1435

  • Homecrest Health Center
    • 1601 Avenue S, First Floor
    • 646-866-4173, 646-548-3299, 347-840-1964


  • Chelsea Health Center
    • 303 Ninth Avenue, First Floor
    • 929-448-6059, 646-483-4270

  • Riverside Health Center
    • 160 West 100th Street, First Floor
    • 646-364-0760

  • Washington Heights Health Center
    • 600 West 168th Street, Second Floor
    • 212-368-5475


  • Astoria Health Center
    • 12-26 31st Avenue, Second Floor, Astoria
    • 718-208-6818, 646-483-4270

  • Corona Health Center
    • 34-33 Junction Boulevard, First Floor, Jackson Heights
    • 718-208-6818, 347-236-7049

  • Jamaica Health Center
    • 90-37 Parsons Boulevard, Fourth Floor, Jamaica
    • 929-448-6059, 718-553-3846

Staten Island

  • 135 Canal Street
    • Second Floor
    • 347-752-0474
    • (By appointment only)

Other Ways to Find a Counselor

Facilitated Enrollment for the Aged, Blind and Disabled

If you are 65 or older, certified blind or certified disabled, you may qualify for Medicaid. You can get free assistance to apply for Medicaid, Medicare and the Medicare Savings Program, which helps cover Medicare costs. Note, this assistance is separate from the NY State of Health Marketplace services.

To make an appointment, call 347-396-4705.

Health Insurance for Children in the Early Intervention Program

If you have a child in the New York City Early Intervention Program, your child may qualify for Medicaid and other benefits, even if you already have health coverage.

Health Care Access Programs

  • NYC Care is a program that guarantees low- and no-cost services for residents who do not qualify for or cannot afford health insurance.

Additional Resources

More Information