Visit a Person in Custody

Request an In-Person Visit

In-person visits are open with reduced capacity to ensure necessary social distancing. Additionally, in-person visits will be offered on an altered schedule. 

We continue to provide televisit services. If you would like to schedule a televisit please visit the televisit page.

In response to the pandemic, some visit procedures have been amended. As a result of the social distancing necessary to keep individuals in custody and visitors safe, the Department asks that all individuals wishing to have an in-person visit at one of our facilities, pre-register online and follow the steps outlined below.

Visitors who arrive at a DOC facility without a pre-registering for an appointment cannot be guaranteed an opportunity to visit with their loved one. We strongly encourage you to pre-register for your visit.

The Department is accepting all walk-in visits at Rose M. Singer Center. Pre-registration for a visit at Rose M. Singer Center is not required.

  • In-person visits are offered in the afternoon on Wednesday and Thursday from 2:00 p.m. to 8:00 p.m., and in the morning on Friday, from 8:00 a.m. to 2:00 p.m. Visitors must arrive one hour before their scheduled visit time, or between the hours of 1pm and 6:30pm on Wednesdays and Thursdays, and between the hours of 7am and 12:30pm on Fridays. Visits will follow the existing visitor schedule according to the last name of the individual in custody. Please view this schedule here before submitting a web form.
  • Visiting groups may consist of no more than two (2) adults and one (1) child who will sit on one of the adult’s lap; or one (1) adult and two (2) children, at least one of whom is small enough to sit on someone’s lap.
  • Please be advised that a visit is not confirmed until a confirmation email is received at the email address provided with a date and time range for the visit. If you do not receive a confirmation email within 24 hours of the last requested visit date (for example, you submitted as a possible option a visit time for a Sunday morning and have not received an email by Saturday morning), please resubmit another web form with different dates and times.
  • The Department is taking every measure to ensure that you can visit safely with your loved one in custody, and this includes limiting the number of visits available each hour for necessary social distancing.
  • Visitors who are not feeling well the day of their visit or the day leading up to their visit are encouraged to say home and reschedule for everyone’s safety.
  • To pre-register and schedule a visit, please use this form

In-Person Visit Process

Once your in-person visit is scheduled, you will receive an email indicating the day and time of your visit. Please arrive at the Perry Center or borough-based facility area 60 minutes prior to your scheduled visit, so as to allow for enough time for screening procedures.

You MUST wear a face covering/mask that does not contain metal to any in-person visit. If you do not have one, you will be provided one. If you refuse to wear a mask, you will not be permitted to have a visit.

  • All visitors will be screened prior to entrance to the facility. This includes having your temperature read as well as answering several questions about COVID symptoms. If you have a temperature over 100.4 degrees or answer yes to any of the screening questions, you will not be permitted to have a visit.
  • All individuals must maintain at least a distance of 6 feet from one another and the person they are visiting. Visit areas and transportation buses will have social distancing cues to note the necessary distance.
  • All visitors MUST follow all the same rules and regulations for family visits that pre-dated the pandemic. You can find information on the Department’s visitor dress code here, and additional information on actions that can result in a termination or restriction on your visit here. In addition to these rules, visitors MUST wear their mask at all times. Failure to follow these rules will result in the immediate termination of your visit and may result in suspension of future visits for the visitor and/or the individual in custody.
  • Late entry will not be permitted. If you arrive for your visit after the time you have been directed to arrive, you will not be able to complete your visit.

Facility Locations

The Department operates several facilities across NYC. Please see the list of Facility Locations where names and address of all DOC facilities to inform your visit.

Things to Know

  1. Visitors will be subject to passive canine searches when arriving to the Rikers Island Visit Control Building or the Borough facilities, or any other facility including the Hospital Prison Wards.
  2. All visitors 18 years of age and older must present valid current identification that contains a photograph and signature. Acceptable forms of identification for all visitors are listed below.
  3. A 16-year-old or 17-year-old with valid identification (such as a birth certificate) may accompany a child under the age of 16 if that 16- or 17-year-old is the parent of the child and the inmate being visited is also the parent of the same child. In this case, the 16- or 17-year-old must produce a birth certificate for the child under the age of 16.

Acceptable Forms of Identification

From any state or territory in the U.S.:

  • Current driver’s license
  • Valid Employment ID card with photo AND most recent employment paycheck/stub
  • DMV Non-driver license identification card

Other Acceptable Forms of Identification

  • Resident alien or permanent resident card issued by the U.S. Department of Justice
  • Passport (from any country)
  • NYS benefits identification card (Medicaid/food stamp photo ID)
  • U.S. Armed Services identification
  • Consulate-issued or diplomatic identification
  • IDNYC card

If you have any questions while at a facility, please ask a Correction Officer or Supervisor.