Submit a Meter Reading

Customers with properties that meet the following criteria can submit meter readings to DEP:

• The property is a 1–3 family home
• The property has only one meter
• The property does not have active Attributed Consumption Charges, Denial of Access, or Billing Interference conditions

How to Submit a Meter Reading

To submit a meter reading, call (718) 595-7000 up to seven calendar days before your next bill date. Readings must be submitted before the bill date to be applied. Please have your account number and meter reading available when you call. If you would like to submit a meter reading but do not know your next bill date, please call for assistance.

How to Read Your Water Meter

A meter’s ‘register’ reads much like a car’s odometer and has either an analog or digital display.

To read the meter, first find the register, which will show at least 6 digits. Read the meter from left to right, including any leading zeros.

Digital meters may have additional numbers to measure flow speeds. These can be useful in detecting leaks or confirming the meter is functional, but you do not need to provide this information when you call in a meter read.

Examples

Correct reading: 179433

Correct reading: 0029162

Correct reading: 0000075.50. Some digital meters, like the Neptune E-Coder, contain solar panels that you must activate with a bright light (e.g., a cell phone flashlight) before you can read the display.

Correct reading: 0000080. Some meters may have a “stationary” zero or zeros painted on to the end of the register. These must be included for the read to be accepted.