Outreach & Engagement

NYC Office of Technology & Innovation (OTI) 311 Frontline Professional Training Expansion to Support an Age-Inclusive NYC

• Empower NYC311 Call Center Representatives with information on aging services to help address the needs of older New Yorkers, caregivers, & professionals.
• Institutionalize training on community-based aging services for new & existing NYC311 Call Center Representatives
• Incorporate training in New Hire Training Classes & modules to support effective & proactive handling of calls from of older New Yorkers

Age Discrimination Education for Older Workers

• The NYC Commission on Human Rights provides multilingual training on the NYC Human Rights Law and Age Discrimination in Employment training in English and Spanish to NYC Aging’s older adult workforce and volunteer program participants.

Skill Building for Older Workers

• Senior Community Service Employment Program (SCSEP) Community Service Aides (CSAs) receive tax law training, build skills, serve as NYC Free Tax Prep tax preparers for the tax season, and learn about the various tax credits that are available to older New Yorkers.
• Free tax preparation services are a vital resource that many older New Yorkers utilize to claim various tax credits, including the Earned Income Tax Credit (EITC), and New York State renters’ credits.