التصدي لف ريوس كورونا المُستجد COVID-19 (Arabic)
COVID-19 মোকাবেলা করা (Bengali)
应对 COVID-19 (Chinese)
Faire face aux difficultés pendant la pandémie de COVID-19 (French)
COVID-19 극복하기 (Korean)
Fè fas ak COVID-19 (Haitian Creole)
Jak radzić sobie podczas pandemii COVID-19 (Polish)
Преодолеем COVID-19 вместе (Russian)
Maneras de sobrellevar el COVID-19 (Spanish)
کا مقابلہ کرنا COVID-19 (Urdu)
Stay Up-to-Date With Health Information
Access To Food
Access To Cell Service and WiFi
Help with Housing, Paying Rent, and/or Preventing Eviction
Free Mental Health Services
Help Using Telehealth Services
Access To Fitness
Alcohol and Drug Use
Resources for Teens
Connections In Your Neighborhood
Plan for Your Child in Case You Get Sick
Due to the unprecedented impact of COVID-19 on New York City, ACS and the City of New York have developed a list of resources for those seeking assistance.
The following information aims to connect New Yorkers and their loved ones to day-to-day resources they may need, including: greater access to food and internet; housing and rental assistance; and medical, mental health and drug treatment services. You can also check HelpNowNYC for ways the City of New York and its partners are providing help, or to support COVID-19 response efforts.
Being a parent or caregiver can be challenging, especially right now. If you are a parent, or currently caring for children or teens, the list below provides information on how to de-stress. You can also find free educational activities for children staying at home.
If you or someone you know is experiencing domestic or gender-based violence, help is available. Call 311 to be connected to the nearest NYC Family Justice Center or see phone numbers listed below. Find resources and support by searching the City's NYC HOPE Resource Directory. Call the NYC's 24-hour Domestic Violence Hotline: 800-621-HOPE (4673) for immediate safety planning, shelter assistance, and other resources. TTY: 800-810-7444. In an emergency, dial 911.
Available Monday to Friday, 9 a.m. through 5 p.m.:
NYC Family Justice Center, Queens Call 718-575-4545
NYC Family Justice Center, Brooklyn Call 718-250-5113
NYC Family Justice Center, Bronx Call 718-508-1220
NYC Family Justice Center, Manhattan Call 212-602-2800
NYC Family Justice Center, Staten Island Call 718-697-4300
The Mayor's Office to End Domestic and Gender-Based Violence has created printable flyers, resources, and toolkits in 11 languages that can be found here.
As parents and caretakers continue to follow social distancing guidelines, they should know that vaccination is considered essential and is a valid reason to leave the home. It is important your child doesn't fall behind on their non-COVID vaccine schedule. NYC Health + Hospitals is offering free vaccinations for children up to 2 years old. In addition, children over the age of 6 months are now eligible for vaccination. Special attention has been placed on ensuring that hospital sites are safe and are following recommendations to decrease visitor's exposure to germs. Call 844-NYC-4NYC (844-692-4692) to make an appointment.
Please visit DOHMH's website for more information (including translated materials).
Multisystem inflammatory syndrome in children (MIS-C) is an inflammatory response to a prior SARS-CoV-2 infection. Patients with MIS-C reported to the New York City (NYC) Department of Health and Mental Hygiene have ranged in age from infancy to young adulthood. Most MIS-C patients present with fever, laboratory evidence of inflammation, and multisystem abnormalities which are usually not respiratory in nature. Rash, abdominal pain, vomiting, and/or diarrhea are common symptoms. MIS-C is a rare but serious inflammatory condition, such as Kawasaki disease or toxic shock syndrome.
Very sick children with a possible MIS-C case should be referred to the emergency department (ED) of the children's hospital where they typically obtain care, or to the closest ED where care by pediatric subspecialists is available, when possible. Children with an illness potentially compatible with MIS-C who seem to be doing well and do not meet criteria for ED referral initially should be follow-up solely by their pediatrician.
For information about food pantries and meal programs that serve New York City children and families, as well as seniors and other individuals at risk of hunger, please see the following:
Many of us are trying to stretch our food budgets, think of creative new recipes, and get the whole family involved with meal preparation to make it less burdensome and more fun. Below are some resources to help:
Gaining access to cell phone service, internet and/or WiFi can make all the difference as we continue to social distance, work from home and learn remotely. During the COVID-19 pandemic, some carriers are offering discounts or other relief to their customers. For information on how you can access these services, please see the following or contact your carrier for more information:
The 2022-2023 Regular Home Energy Assistance Program (HEAP) benefit opened on November 1, 2022. For eligibility requirements and to apply, visit Home Energy Assistance Program (HEAP).
Please visit the Department of Education (DOE)'s website for the latest information about the 2022-2023 school year, including health and safety measures, and learning models that will be available.
School FAQ for Parents and Foster Parents - Information for parents and foster parents about the COVID-19 pandemic.
If you are feeling stressed, anxious, or overwhelmed, please know that you are not alone. Help is available.
Health & Mental Health Services for Young Adults
LGBTQ Medical & Mental Health Services
Telehealth is when you get healthcare or therapy over your phone, tablet, or computer, instead of meeting with your social service provider, advocate, or healthcare provider in person. During COVID-19, many people are accessing services through telehealth to help lower the risk of spreading or getting the virus.
Check out these Telehealth Tips, which were developed by New York City families and service providers to answer common questions and help you get the most from your telehealth appointments. You will find information about setting up your technology, preparing for a virtual session, and more. This resource is available in eleven languages.
Staying active and healthy is important, even when remain in our homes. Free online exercise classes are a great solution:
Stressful events like the COVID-19 pandemic can affect the way people drink alcohol and use drugs. People may be drinking more alcohol and using drugs more frequently as a response to sudden loss in income, loss of loved ones, boredom or being unable to practice other coping strategies.
Many people can enjoy drinking alcohol with few health risks but drinking to cope with stressful events may worsen any challenges you have controlling or limiting your alcohol use. Being mindful about your drinking can help you set boundaries allowing you to drink alcohol in a healthier way. Please view this guide from NYC DOHMH for helpful information about alcohol use.
NYC DOHMH has also issued safety guidance around drug use during COVID-19 that is linked here with translations available:
New York City has many free and low-cost services for people struggling with drug and/or alcohol misuse. In addition to the listings below, you can call New York City's 24-hour-a-day, seven-day-a-week hotline at 1-888-NYC-WELL (1-888-692-9355) or visit NYC Well online.
Please note that children under the age of 2 years should not wear cloth face coverings. The American Academy of Pediatrics has issued helpful tips for keeping children safe when using face coverings and ideas for how to help encourage your child to use a face covering when appropriate.
Face coverings don't need to be expensive and can be fun to make!
Plan for Your Child in Case You Get Sick: While it is scary for parents to think about getting sick, you might be comforted to talk to your friends and family about a plan for your child if that happens. You can keep your child safe by arranging for a safe, responsible adult to care for your child if you become too sick to take care of them or if you need to go to the hospital. Parents might make different arrangements depending on your family's situation. We've put together some tips to consider about 1) who to ask, 2) how a plan might work, and 3) communication.
For Families with Pets: NYC Emergency Management and the Animal Planning Task Force have established a COVID-19 Pet Hotline for pet owners who are impacted by COVID-19 and need assistance. Call (877) 204-8821, open 7 days per week 8am to 8pm ET. (See flyer in English or Spanish)
With schools reopening and limited in-person activities at home, many parents are facing added stress. Here are ways parents can destress:
As we remain in our homes for extended periods of time to help stop the spread of COVID-19, parenting can be especially challenging.
Many parents are looking for advice on how to speak with children about COVID-19. Below are some helpful videos and activity sheets:
Looking for some fun and educational activities for your children while you stay indoors?
ACS offers home and community-based supports (now with remote and virtual operations) that are targeted to meet the unique needs of your family.
Our FAP offices are open to walk-ins or virtual appointments. Inquiries and assessments can be done via phone and/or video so it's easier than ever to get help. We connect families to evidence-based therapeutic services as well as community-based organizations. Please reach FAP by email FAPinquiry@acs.nyc.gov or by phone:
The email box and phones are answered Monday through Friday 9-5, and all messages will be returned within 24 hours. If you prefer to walk in, visit the FAP office in your borough between 9 a.m. and 4 p.m. Monday through Friday.
Even if you feel healthy, you can still spread COVID-19 to other people who may get very sick. Staying away from others and doing activities at home is the best way you can connect to and care for the community right now.
Thankfully, you can find many ways to stay connected and have fun while you stay home.
Teens Take On COVID: Returning to school or being stuck at home due to limited in-person activities can be tough. You probably miss some of the activities that haven't yet resumed or some of you may be tired of watching after your little siblings. People in your home may be raising their voices, at you and each other. You may have questions about COVID-19, the vaccine or other health issues. Or you just might need someone to talk to! The good news is, there are still lots of services and help for youth available.
Find your local Family Enrichment Center: ACS partners with community-based organizations in three neighborhoods to provide Family Enrichment Centers (FECs), which are warm, home-like spaces that provide a range of offerings for and with the community. FECs are now providing remote referrals and support, as well as limited in-person emergency resources. Please contact your local FEC for more information.
Circle of Dreams in Highbridge
266 E. 165th St., Bronx, NY 10456
O.U.R. Place in Hunts Point/Longwood
940 Garrison Avenue, Bronx, NY 10474
Community Partnerships: ACS has established 11 community-based networks that meet monthly. They are now using virtual meetings and e-mail to plan and provide referrals for families. Some partnerships are also providing in-person emergency resources. Access contact information for Community Partnerships here and below.
East New York